DEPARTMENT MANAGER

Primark•Boston, MA

8h•$65,520 - $80,080•Onsite

About The Position

The Department Manager owns an in-store department at Primark and is responsible for maximizing sales, inventory performance, and department standards. The role involves managing inventory, moving products in response to customer demand, reviewing and managing planograms and period layouts, tracking trends, and ordering merchandise daily to drive sales. The manager monitors the local market to maintain a competitive position in price, product, and shopping experience; uses data to understand department performance and meet targets; and manages stock-file accuracy. As department leader, the manager hires, trains, coaches, and motivates Sales Associates and Team Leaders to provide an exceptional customer experience and a positive colleague work environment. The role also includes supporting store management in protecting people, property, and premises, securing cash, stock, and property, and fulfilling keyholder responsibilities, including availability for emergency call-outs. The position requires frequent movement around the sales floor and stockroom and may involve working in varying temperatures or outdoor areas. Colleagues must be able to stand and walk for extended periods, handle merchandise and fixtures, and use point-of-sale systems and handheld devices. When trained and authorized, colleagues may be required to operate balers and manual or electric pallet jacks. Primark provides reasonable accommodations as required by law.

Requirements

At least 2 years of retail leadership experience in a fast-paced, high-volume environment.
Strong commercial acumen and awareness of the local market and key competitors.
Strong communication skills and ability to relate to customer needs.
Ability to lead, motivate, and inspire a team and build confidence and enthusiasm.
Resilience and proven ability to lead a team and give constructive feedback.
Ability to adapt plans and priorities in a fast-paced environment.
Good planning and organizational skills, including prioritizing and working within agreed timescales.
Experience supporting store management with protection of people, property, and premises, including securing cash, stock, and property.
Keyholder responsibility, including availability for emergency call-outs.
Ability to manage difficult situations effectively and solve problems.
Ability to communicate effectively and efficiently in spoken and written English with managers, supervisors, and hourly colleagues, and to provide customer service in English.
Ability to meet the physical requirements of the role, with or without reasonable accommodation, including standing and walking for up to 8 hours per shift; frequent bending, stooping, crouching, and reaching; handling merchandise and fixtures; and using point-of-sale systems and handheld devices.

Nice To Haves

Retail experience as a Store Manager, Assistant Store Manager, or Department Manager.
Experience using relevant systems and tools to improve option control and drive sales.

Responsibilities

Own a department and maximize its sales, inventory performance, and standards.
Manage inventory and move product in accordance with customer demand.
Review and manage planograms and period layouts.
Monitor trends and order merchandise daily to drive sales.
Monitor the local market, including competitors, to maintain a competitive advantage in price, product, and shopping experience.
Use data to understand department performance, drive sales, meet targets, and maintain stock-file accuracy.
Hire, train, coach, and motivate Sales Associates and Team Leaders.
Lead the team in delivering excellent customer service, store standards, and a positive work environment.
Support store management in protecting people, property, and premises and securing cash, stock, and property.
Fulfill keyholder responsibilities, including availability for emergency call-outs.
Communicate instructions, coaching, corrective actions, and safety instructions to colleagues and provide customer service in English.