Spa Attendant Jobs

About The Position

Requirements

• Ability to smile, welcome, and engage the guests, visitors and co-workers in a professional and welcoming demeanor at all times
• Ability to communicate in English with vendors, guests and staff, to their understanding.
• Basic computer knowledge
• Strong customer service skills
• Must have good communication skills in order to handle special requests
• Must have good knowledge of proper telephone manners and etiquette.
• Ability to work without direct supervision

Nice To Haves

• Able to work flexible shifts, early morning, late afternoon and evening shifts, as well as availability on weekends and holidays
• Luxury Hospitality experience
• Previous experience in other hotel positions

Responsibilities

• Welcome and acknowledge all resort guests, villa owners, residents and vendors in a friendly, professional manner and provide quick, responsive customer service
• Communicate with other departments as needed to enhance the guest check-in process and arrival experience
• Maintain high level of guest recognition
• Check logbook, emails and other message center several times daily
• Keep on-going log of requests and deliveries within the resort
• Follow Phone etiquette and provide proper greeting
• Follow Radio etiquette with ear piece
• Attend pre-shift meeting with Front Office for incoming arrivals, VIP’s and resort events
• Attendant is knowledgeable about the facilities, scheduled activities, and daily events at the resort to offer recommendations
• Attendant is knowledgeable of surrounding areas, provide directions and set up GPS in card accordingly
• Maintain check-in and delivery logbook daily
• Oversee complimentary bicycle use – maintain bikes clean and ready to use
• Attend to bell carts – Cleanliness and charging daily
• Assists guests with the resort car program
• Keep Water and Ice available at all times
• Keep Bell Desk, front circle and all areas cleaned at all times with no litter
• Attendant to light fireplace at dusk in courtyard
• Check croquet lawn for equipment (mallet, balls, bocce balls)
• Umbrellas, car seats, strollers, beach chairs and jumper cables available upon request
• Run errands for guests when needed
• Drop and retrieve mail daily from the P.O Box
• Participate in all meetings as requested
• To report any problems to the manager on duty in a timely manner
• Always set up workstation with necessary supplies and maintain cleanliness throughout shift
• Actively participates in safety programs and abides by all injury reporting and safety behavior requirements.
• Participate in and support hotel efforts towards community service, sustainability and environmental initiatives
• Perform other duties as directed, developed or assigned