Spa Attendant Jobs

About The Position

Requirements

• At least 18 years of age.
• Valid U.S. state driver’s license or international driver’s license.
• Housekeeping experience.
• Ability to communicate in English with guests, management, staff, and co-workers so they can understand.
• Knowledge of effective organizational practices.
• Ability to maintain strict confidentiality.

Nice To Haves

• High school diploma or GED preferred.
• Housekeeping experience, preferably at a four-star property.
• Fluency in Spanish.

Responsibilities

• Attend team briefings.
• Greet guests with a smile and hello and anticipate their needs.
• Maintain guest confidentiality and follow proper procedures for entering guest rooms.
• Respond promptly and courteously to housekeeping requests for items or additional supplies, and follow up on their delivery and return.
• Handle guest complaints according to guest services training procedures, ensure guest satisfaction, and immediately report complaints to the supervisor.
• Use cleaning chemicals appropriate for designated surfaces, in accordance with OSHA regulations and hotel requirements.
• Transport and securely position the turndown cart, supplies, amenities, and linens at assigned guest rooms.
• Provide turndown service to rooms listed on the assignment sheet.
• Empty trash and ashtrays and replace dirty terry.
• Replace soiled bed sheets, make beds, and complete turndown to hotel standards.
• Place designated turndown items and guest-room items in their specified locations, including amenities and cards, door-knob menus, bathrobes with cards, and TV remote controls.
• Set the radio to the designated station and volume.
• Refresh the ice bucket, tray, and glasses; close drapes or shutters; and set lighting and thermostat to designated levels.
• Remove room-service trays, tables, and items from rooms to the elevator service landing.
• Re-hang or refold clothes.
• Clean bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain, and floor, removing soil, dirt, soap buildup, and hair.
• Replace facial and toilet tissue and bathroom amenities in the correct amounts and locations.
• Clean assigned guest rooms according to departmental procedures and standards, with special attention to VIP and owner units.
• Update the assignment sheet with the status of rooms cleaned and turned down.
• Return and restock the cart at the end of the shift.
• Empty the vacuum bag and wipe the vacuum clean.
• Secure any assigned guest-room keys.
• Report damages or maintenance problems to the supervisor.
• Turn over lost-and-found items from guest rooms to the supervisor.
• Perform other duties as assigned.