Rooms - Door Attendant Captain

Ojai Valley Inn & Spa • Ojai, CA

4d

About The Position

The Door Captain assists with guest, hotel, and department needs while providing consistent service in accordance with Ojai Valley Inn standards and regulations. The role welcomes guests warmly and hospitably, recognizing that the Guest Services Team creates the first and last impressions of their experience. The Door Captain professionally orients resort guests to the property and offers services suited to their needs. The role also ensures guest vehicles are recorded and registered to the appropriate rooms, vehicle damage is accurately recorded on tickets, and vehicles are treated with care, respect, and attention to safety.

Requirements

• At least one year of previous experience in a similar position at a Four- or Five-Diamond hotel.
• Valid California driver’s license and clean driving record.
• Proficiency in reading, writing, and speaking English.
• Ability to perform basic mathematical computations.
• Ability to write legibly.
• Proven ability to motivate a team.
• Experience training staff members.
• Ability to think clearly and exercise good judgment in pressure situations.
• Ability to work with minimal supervision.

Nice To Haves

• Previous experience as a Door Captain or Valet Supervisor at an upscale hotel or resort.

Responsibilities

• Greet arriving and departing guests, park and retrieve vehicles, and assist with luggage while ensuring the security of vehicles in valet.
• Approach all interactions with guests and employees in a professional, service-oriented manner.
• Maintain regular attendance in compliance with OVIS standards and the hotel’s scheduling needs.
• Meet appearance and grooming standards, including wearing the proper uniform and name tag while working.
• Manage shift checklists and ensure the valet team completes them.
• Conduct internal audits of vehicle damage checks and record data as needed.
• Audit the department’s Forbes standards.
• Maintain knowledge of scheduled daily activities, daily arrivals and departures, hotel features, services and amenities, and outlet hours of operation.
• Comply with OVI standards and regulations to promote safe and efficient hotel operations.
• Provide directions or arrange transportation for guests.
• Perform other job-related duties assigned by a supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed