Door Attendant

Marriott•San Francisco, CA

10d•Onsite

About The Position

Greet and escort guests to rooms; open doors and assist guests and visitors entering and leaving the property. Explain property amenities, services, operating hours, local attractions, and room features. Transport guest luggage to and from rooms or the bell area, and assist with luggage storage and retrieval. Help guests in and out of vehicles, including loading and unloading luggage; provide directions; arrange transportation and record advance requests as needed; and communicate parking procedures. Follow company policies and procedures, report accidents, injuries, and unsafe conditions to a manager, and remain alert to undesirable persons on the property. Maintain a clean, professional appearance and confidentiality. Welcome and acknowledge guests, anticipate and address their needs, assist individuals with disabilities, and provide courteous, professional communication. Build positive working relationships and meet quality assurance standards. Perform other reasonable duties as requested by supervisors. The role requires reading and visually verifying information, responding at the speed needed for work situations, and standing, sitting, or walking for extended periods or an entire shift. Physical tasks include moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 50 pounds without assistance and objects over 75 pounds with assistance; navigating uneven or slippery surfaces, stairs, and ramps; and reaching, bending, twisting, pulling, and stooping. Westin describes its associates as passionate, active, optimistic, and adventurous, and encourages them to support their own well-being. Marriott International states that it is an equal opportunity employer and is committed to non-discrimination.

Requirements

High school diploma or G.E.D. equivalent is listed as a preferred qualification.
No related work experience is required.
No supervisory experience is required.
No license or certification is required.
Ability to read and visually verify information in a variety of formats, including small print.
Ability to respond at the speed required by work situations and stand, sit, or walk for extended periods or an entire work shift.
Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance and objects weighing over 75 pounds with assistance.
Ability to move over sloping, uneven, or slippery surfaces and up and down stairs or service ramps; reach overhead and below the knees; and bend, twist, pull, and stoop.

Nice To Haves

High school diploma or G.E.D. equivalent.

Responsibilities

Greet and escort guests to rooms, open doors, and assist guests and visitors entering and leaving the property.
Inform guests about property amenities, services, operating hours, local areas of interest, activities, and room features.
Transport guest luggage to and from rooms or the designated bell area and assist with luggage storage and retrieval.
Assist guests in and out of vehicles, including loading and unloading luggage.
Provide directions and arrange guest transportation; record advance transportation requests as needed.
Communicate parking procedures to guests and visitors.
Follow company policies and procedures and report accidents, injuries, and unsafe work conditions to a manager.
Maintain awareness of undesirable persons on the property.
Maintain a clean and professional uniform and appearance and protect confidential proprietary information.
Welcome and acknowledge guests, anticipate and address service needs, assist individuals with disabilities, and thank guests.
Communicate clearly and professionally, answer telephones using appropriate etiquette, and maintain positive working relationships.
Comply with quality assurance expectations and standards.
Perform other reasonable job duties as requested by supervisors.