Door Attendant

HEI Hotels & Resorts•New York, NY

3d•$18 - $25•Onsite

About The Position

The Door Attendant creates a memorable first impression for hotel guests by welcoming arrivals and departures and providing helpful, attentive service. The role includes opening vehicle and hotel doors, hailing taxis, answering questions about the hotel and local area, and assisting guests with luggage and directions between the entrance and front desk. The attendant also helps maintain a clean entrance, follows emergency procedures, and supports other job-related duties as assigned.

Requirements

High school diploma or equivalent.
Professional appearance and manner, with the ability to communicate well with guests.
Knowledge of the hotel and the city.
Ability to grasp, lift, carry, or otherwise move packages, boxes, and luggage, including loading and unloading luggage weighing up to 75 pounds, with or without reasonable accommodation.
Effective verbal and written communication skills, including the ability to adapt communication style for different audiences.

Nice To Haves

Hotel experience.

Responsibilities

Open vehicle and hotel doors and greet arriving and departing guests.
Hail taxis as needed.
Respond to guest questions and provide information about local attractions, events, and daily hotel activities.
Recognize and greet VIP and repeat guests by name.
Sweep and mop the floor and outside door area daily to maintain a clean, organized appearance.
Maintain knowledge of emergency procedures, including guest-related responsibilities and evacuation procedures, and assist during emergencies.
Perform check-in and check-out calls, handle luggage, and escort guests between the front door and front desk as needed.
Comply with attendance rules and be available to work regularly.
Perform other job-related duties as assigned.