Door Attendant

Marriott•Chicago, IL

About The Position

The Door Attendant welcomes guests and assists with arrival, departure, transportation, luggage, and information about the property. The role includes escorting guests to rooms, opening doors, assisting guests entering and leaving the property or vehicles, transporting and storing luggage, explaining room features and property amenities, providing directions, arranging transportation, and communicating parking procedures. The Door Attendant follows company policies and procedures, reports accidents and unsafe conditions, remains alert to undesirable persons on the premises, and maintains a clean, professional appearance and confidentiality. The position requires courteous guest service, clear communication, appropriate telephone etiquette, positive working relationships, and compliance with quality assurance standards. Additional reasonable duties may be assigned by supervisors.

Requirements

High school diploma or G.E.D. equivalent is listed as a preferred qualification.
No related work experience is required.
No supervisory experience is required.
No license or certification is required.
Ability to read and visually verify information in a variety of formats, including small print.
Ability to move at the speed required to respond to work situations, including running, walking, or jogging.
Ability to stand, sit, or walk for extended periods or an entire work shift.
Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance and objects over 75 pounds with assistance.
Ability to traverse sloping, uneven, or slippery surfaces and move up and down stairs or service ramps.
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Nice To Haves

High school diploma or G.E.D. equivalent.

Responsibilities

Greet guests and escort them to rooms; open doors and assist guests and visitors entering and leaving the property.
Inform guests about property amenities, services, hours of operation, local points of interest, and activities.
Identify and explain room features, including room keys, mini-bars, ice and vending areas, in-room safes, and valet laundry services.
Transport guest luggage to and from guest rooms or designated bell areas, and assist with luggage storage and retrieval.
Assist guests and visitors in and out of vehicles, including loading and unloading luggage.
Provide directions and arrange transportation such as taxicabs, shuttle buses, and limousine or sedan services; record advance transportation requests as needed.
Communicate parking procedures to guests and visitors.
Follow company policies and procedures and report accidents, injuries, and unsafe work conditions to a manager.
Remain aware of undesirable persons on property premises.
Maintain a clean and professional uniform and personal appearance and protect confidential proprietary information.
Welcome and acknowledge guests, anticipate and address service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Communicate clearly and professionally, answer telephones using appropriate etiquette, and develop positive working relationships with others.
Comply with quality assurance expectations and standards.
Perform other reasonable job duties as requested by supervisors.