Door Attendant

Highgate Hotels • Carolina, PR

3d • Onsite

About The Position

The Doorperson welcomes guests in an attentive, courteous, and efficient manner, creating a positive first impression. The role assists guests entering and leaving the hotel and helps meet their transportation needs. The position requires maintaining a warm, friendly demeanor, effective communication, and attentive service to guests and employees. Flexible and long hours may sometimes be required, and the position involves standing for the entire shift and moving objects weighing up to 100 pounds occasionally.

Requirements

• High school diploma or equivalent required.
• Valid driver's license for the applicable state.
• Ability to maintain a warm and friendly demeanor.
• Ability to communicate effectively, verbally and in writing, with employees and guests at all levels.
• Ability to listen to, understand, and clarify concerns raised by employees and guests.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Ability to understand and apply complex information and data from various sources.
• Ability to maintain confidentiality of information.
• Ability to stand for the entire shift.
• Ability to exert up to 100 pounds of force occasionally, 50 pounds frequently, and up to 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.

Nice To Haves

• Experience in a hotel or related field preferred.

Responsibilities

• Load and unload luggage carts and assist guests with tagging, storing, and retrieving luggage.
• Assist guests with taxis and other transportation requirements.
• Call the garage for valet cars, if applicable.
• Open vehicle and hotel doors and greet arriving and departing guests.
• Answer guest questions and provide information about local attractions, events, and daily hotel activities.
• Recognize VIP and repeat guests and greet them by name.
• Announce departing shuttles.
• Maintain cleanliness of the motor entrance and front door.
• Attend required hotel meetings and trainings.
• Maintain regular attendance and comply with hotel standards for personal appearance, grooming, uniform, and nametag.
• Follow hotel standards and regulations to support safe and efficient operations.
• Identify problem areas, assist with implementing solutions, and handle problems by anticipating, preventing, identifying, and resolving them.
• Cross-train in other hotel-related areas and maintain confidentiality of information.
• Show initiative by anticipating guest and operational needs.
• Perform other duties as requested by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program
• Educational opportunities and tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED