Valet Attendant - Blue Chip Casino Hotel & Spa

Towne Park•Michigan City, IN

About The Position

The Valet Attendant, described in the posting as a Guest Service Associate, provides attentive, friendly, and efficient hospitality services to guests. The role parks and retrieves guest vehicles promptly and safely, assists with luggage and bell services as needed, and helps guests with directions, transportation, reservations, and information about the facility and nearby attractions. The position also handles valet tickets, vehicle and key-tag records, parking explanations, and payment collection when needed. Work is performed primarily outdoors, potentially for the entire shift, and may involve exposure to extreme heat and cold. The role may require travel of up to 5%. The schedule can include AM and PM shifts. Compensation is $10–$14 per hour in base pay, plus $5–$10 per hour in tips.

Requirements

High school diploma or GED.
Valid driver’s license for the state of application, or within a commutable distance from that state, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English; understand simple instructions, short correspondence, and memos; and write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations to guests, clients, and coworkers.
Ability to perform basic arithmetic with three-digit numbers and to use American currency; understand 24-hour and military time systems and rates based on elapsed time.
Ability to perform parallel parking.
Ability to meet the described physical demands, including extended sitting or standing, movement and handling of objects, and lifting or exerting force up to the stated limits.

Nice To Haves

Ability to operate a manual transmission is highly desirable.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; greet guests promptly and use their last names during interactions.
Welcome guests using the salutation of the day, follow Towne Park phone etiquette, and remain in designated areas when not completing other tasks.
Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage as needed; open vehicle and hotel doors for guests.
Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
Deliver messages, items, and guest amenities as requested, and shuttle guests to approved destinations.
Explain parking rates and vehicle retrieval procedures; issue claim checks after receiving vehicle keys and collect claim checks before returning keys.
Complete and maintain valet ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; complete vehicle location information on key tags after parking.
Calculate and collect revenue for vehicles when needed.