Hotel Valet Attendant - Diplomat Hollywood Resort & Spa

Towne Park•Hollywood, FL

8d•$13 - $23•Onsite

About The Position

The Guest Service Associate provides attentive, friendly, and efficient hospitality services to guests. The role includes parking and retrieving guest vehicles promptly and safely, assisting with bell services and luggage storage, and helping guests during arrival and departure. The associate answers guest questions, provides information about the property and nearby attractions, delivers requested messages or amenities, and may shuttle guests to approved destinations. The role also involves explaining parking rates and procedures, managing claim checks and vehicle keys, maintaining accurate valet records, and collecting parking revenue when needed.

Requirements

High school diploma or GED.
Valid driver’s license for the state of employment, or within a commutable distance from that state, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English, understand simple instructions and short correspondence, and write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations.
Ability to perform basic arithmetic with three-digit numbers and calculate using American currency.
Ability to understand 24-hour and military time systems and rates applicable to elapsed time.
Ability to perform parallel parking.

Nice To Haves

Ability to operate a manual transmission.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; greet guests and use their last names during interactions.
Welcome guests using the salutation of the day, follow Towne Park phone etiquette, and remain in designated areas when not completing tasks.
Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage, and open vehicle and hotel doors for guests.
Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
Deliver messages, items, and guest amenities as requested, and shuttle guests to destinations approved by the location.
Explain parking rates and vehicle retrieval procedures to guests upon arrival.
Issue claim checks after receiving vehicle keys and collect claim checks before issuing keys.
Complete and maintain vehicle and valet ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim check receipts.
Complete the location information on key tags after parking vehicles.
Calculate and collect revenue for vehicles when needed.