Valet Attendant - Blue Chip Casino Hotel & Spa

Towne Park•Michigan City, IN

4d•$10 - $24

About The Position

The Valet Attendant (identified in the job description as Guest Service Associate) provides attentive, friendly, and efficient hospitality services. The role parks and retrieves guest vehicles safely and promptly and assists with luggage, including its delivery and pickup where applicable. The position also helps guests with directions, transportation, reservations, facility information, and other requests; manages valet tickets and vehicle records; and collects parking revenue when needed. The work schedule may include AM or PM shifts. Most work is performed outdoors for extended periods, potentially for the full shift, in conditions that may include extreme heat or cold. Travel of up to 5% may be required.

Requirements

High school diploma or GED.
Valid driver’s license for the state where applying, or within a commutable distance from that state, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English; understand simple instructions, short correspondence, and memos; and write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations to guests, clients, and coworkers.
Ability to perform basic arithmetic, including operations with three-digit numbers and calculations using American currency.
Ability to understand 24-hour and military time systems and rates applicable to elapsed time.
Ability to perform parallel parking.

Nice To Haves

Ability to operate a manual transmission is highly desirable.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; greet guests promptly and use their last names during interactions.
Welcome guests using the appropriate salutation, follow Towne Park phone etiquette, and remain in designated areas when not performing other tasks.
Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage as needed; open vehicle and hotel doors for guests.
Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
Deliver messages, items, and guest amenities as requested, and shuttle guests to locations approved by the facility.
Explain parking rates and vehicle retrieval procedures to guests.
Receive vehicle keys before issuing claim checks, and collect claim checks before returning keys.
Complete and maintain valet ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record the vehicle location on each key tag after parking.
Calculate and collect vehicle revenue when needed.