Hotel Valet Attendant - Diplomat Hollywood Resort & Spa

Towne Park•Hollywood, FL

6d•Onsite

About The Position

The Guest Service Associate provides attentive, friendly, and efficient hospitality service to guests. The role includes parking and retrieving guest vehicles safely and promptly, assisting with luggage and bell services during arrivals and departures, and helping guests with directions, transportation, reservations, and questions about hotel amenities and nearby attractions. The associate also explains parking rates and vehicle retrieval procedures, maintains accurate valet ticket and vehicle information, and collects parking revenue when needed. This position requires open availability, including weekends and PM shifts. The work is performed primarily outdoors, potentially for the entire shift, and may involve exposure to extreme heat or cold. Travel of up to 5% may be required.

Requirements

High school diploma or GED.
Valid driver’s license for the state of application, or within a commutable distance from that state, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English; comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group situations.
Ability to perform basic arithmetic, including calculations involving American currency, and understand 24-hour and military time systems and rates based on elapsed time.
Ability to perform parallel parking.

Nice To Haves

Ability to operate a manual transmission is highly desirable.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; acknowledge and greet guests within five feet and use guests’ last names.
Use the salutation of the day, welcome guests, follow Towne Park phone etiquette, and remain in designated areas when not completing tasks.
Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage, and open vehicle and hotel doors for guests.
Assist guests with directions, taxis, reservations, and other inquiries; provide information about hotel outlets, meeting rooms, amenities, and local attractions.
Deliver messages, items, and guest amenities as requested, and shuttle guests to approved destinations.
Explain parking rates and vehicle retrieval procedures; issue claim checks after receiving vehicle keys and collect claim checks before returning keys.
Complete and maintain valet ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record vehicle locations on key tags.
Calculate and collect parking revenue when needed.