Spa Attendant

Marriott•Scottsdale, AZ

About The Position

The Spa Attendant welcomes guests and provides a general orientation to spa facilities, including locker rooms, lounge areas, and hospitality stations. The attendant offers amenities such as water, juice, and heated neck pillows; answers general questions about the property and its amenities; and escorts guests to and from treatment rooms. They regularly check the computer for schedule updates and changes. The role maintains cleanliness and organization across the workstation, treatment rooms, spa and salon locker room, and lounge areas. Duties include disposing of trash and dirty linens appropriately, securing supplies and equipment at the end of each shift, and stocking towels, linens, supplies, and amenities. The attendant reports accidents, injuries, and unsafe work conditions to a manager and completes required safety training and certifications. They follow company policies and procedures, maintain a clean and professional appearance, protect company assets, anticipate and address guest needs, and provide genuine thanks to guests. The role also requires clear and professional communication, positive working relationships, and compliance with quality assurance standards. Other reasonable duties may be requested by supervisors. Marriott International states that it is an equal opportunity employer and is committed to fostering an inclusive environment and non-discrimination. The Luxury Collection is a portfolio of luxury hotels and resorts offering destination-based guest experiences.

Requirements

High school diploma or G.E.D. equivalent is preferred.
No related work experience is required.
No supervisory experience is required.
No license or certification is required.
Ability to reach, bend, twist, pull, and stoop.
Ability to move, lift, or carry objects weighing up to 10 pounds.
Ability to stand, sit, or walk for an extended period of time.

Nice To Haves

High school diploma or G.E.D. equivalent.

Responsibilities

Orient guests to spa facilities, including locker rooms, lounge areas, and hospitality stations.
Offer guests amenities such as water, juice, and heated neck pillows.
Answer questions about general property information and amenities.
Escort guests to and from treatment rooms.
Check the computer regularly for schedule updates and changes.
Maintain cleanliness of the workstation, treatment rooms, spa/salon locker room, and lounge areas.
Dispose of trash and dirty linens in the proper area.
Secure supplies and equipment at the end of each shift.
Stock towels, linens, supplies, and amenities in locker rooms, lounge areas, and hospitality stations.
Report accidents, injuries, and unsafe work conditions to a manager.
Complete safety training and certifications.
Follow company policies and procedures, maintain a clean and professional appearance, and protect company assets.
Anticipate and address guests’ service needs and thank guests with genuine appreciation.
Communicate clearly and professionally and develop and maintain positive working relationships.
Comply with quality assurance expectations and standards.
Perform other reasonable job duties as requested by supervisors.