Spa Attendant Lead

Arch Amenities Group•Chicago, IL

About The Position

Arch Amenities Group is seeking a Spa Attendant Lead to support the daily operations of its spa and fitness facilities and lead other Spa Attendants. The role ensures the spa, locker rooms, fitness center, pool area, and spa desk, if applicable, are clean, stocked, welcoming, and operated in accordance with company standards. The ideal candidate is dependable, detail-oriented, and committed to providing an exceptional guest experience. The position includes maintaining facility cleanliness and organization, managing linens and laundry, sanitizing guest and treatment areas, and greeting and assisting guests. The lead communicates guest needs and facility concerns to team members and management, follows company brand and safety standards, and performs other duties assigned by management. This is a non-exempt role reporting to the Spa Director.

Requirements

High school diploma or GED.
Prior customer service experience; hospitality or spa experience is preferred.
Friendly, professional demeanor and strong communication skills.
Organized and efficient, with the ability to multitask in a fast-paced environment.
Detail-oriented, with a strong sense of cleanliness and safety.
Ability to lift up to 50 pounds and perform physical tasks, including standing, bending, and reaching, throughout the shift.
Availability to work a flexible schedule, including nights, weekends, and holidays.

Nice To Haves

Prior customer service experience in a hospitality or spa setting.
Experience operating laundry equipment, if applicable.

Responsibilities

Lead other Spa Attendants and support daily operations of the spa and fitness facilities.
Maintain cleanliness and organization of the spa, locker rooms, fitness areas, and pool.
Sweep, mop, vacuum, and remove trash regularly.
Restock linens and amenities in guest and locker areas; collect and deliver dirty laundry.
Sanitize wet areas, showers, bathrooms, grooming stations, and treatment rooms.
Greet and assist guests warmly, ensuring their comfort and satisfaction.
Escort guests to changing areas and explain locker room, shower, and spa amenities.
Operate laundry equipment, if applicable, and wash, dry, and fold linens as needed.
Communicate with guests and team members about facility features and guest needs.
Promptly report guest issues, facility concerns, and safety hazards to management.
Follow Arch Amenities Group brand standards, safety procedures, and policies.
Perform additional duties as assigned by management.