Spa Attendant

PORT MADISON ENTERPRISES FAMILY•Suquamish, WA

5d•Onsite

About The Position

The Spa Attendant welcomes and directs spa guests, answers and routes telephone calls, responds to questions, and schedules spa treatments with personal reminders. The role maintains an understanding of resort promotions relevant to spa guests and provides customer service consistent with company expectations. The attendant maintains scheduling reports and correspondence, files sensitive guest information, and develops a system for tracking information using a computer database. The position requires knowledge of spa services and retail products to answer client questions and help customize treatment options. It also involves stocking towels, sheets, robes, and other spa supplies, along with performing other necessary duties.

Requirements

High school diploma or GED.
Ability to use a computer to maintain the reservation system.
Familiarity with computer software.
Ability to operate office equipment such as telephones, copy machines, and adding machines.
Excellent verbal and written communication skills.
Ability to complete complicated tasks with minimal supervision or direction.
Ability to work with people, handle stressful situations, and make sound decisions.
Ability to multitask.
Manual and finger dexterity to operate computers and other office equipment.
Ability to sit and stand for extended periods.
May be required to lift 25 pounds.
Must be able to work weekends.

Nice To Haves

Some office or business training.
Four to five years of office and customer service experience.
Previous experience or education in cosmetology or the spa industry.

Responsibilities

Greet spa guests graciously and provide customer service in keeping with company expectations.
Receive and direct spa guests.
Answer and route telephone calls to the appropriate departments and respond to questions.
Schedule appointments for spa services and contact guests with reminders.
Maintain detailed reports and correspondence, including scheduling information and birthday greetings.
File sensitive personal and physical information related to spa treatments.
Develop a filing system to track information, including use of a computer database.
Understand the spa service menu and answer client questions while customizing treatment options.
Maintain knowledge of spa retail items.
Promote positive customer service.
Stock towels, sheets, robes, and other spa items.
Perform other duties as necessary.