Spa Attendant

AccorHotel • St. Louis, MO

2h

About The Position

The Spa Attendant is the frontline voice and face of the Spa, delivering personalized service with a positive, enthusiastic, helpful, and professional attitude toward guests and team members. The role supports the smooth operation and upkeep of the spa, explains and promotes spa services and retail products, assists guests throughout their visit, and carries out other duties as directed by management.

Requirements

• Punctuality.
• Passion and desire for excellence.
• Proficient computer skills.
• General accounting skills for daily closing procedures.
• Ability to troubleshoot and solve problems.
• Attention to detail.
• Cooperative and friendly attitude.
• Ability to handle multiple tasks simultaneously and work efficiently in a fast-paced environment.
• Ability to use a fax machine, copier, and email.
• Excellent English reading, writing, and oral proficiency.
• Previous customer service experience.
• Enthusiasm for the spa industry and 21c.
• Must pass a background check.
• High school diploma or equivalent education required.
• Must be able to stand or sit for up to 8 hours per day and occasionally lift 15 pounds.
• Must be able to grasp, write, stand, sit, walk, and perform repetitive motions, and have listening, hearing, and visual acuity.
• Must be able to operate office equipment, including computers, printers, multi-touch-tone phones, filing cabinets, fax machines, and photocopiers.

Responsibilities

• Answer prospective guests’ questions and accept reservations using professional telephone etiquette.
• Check in guests and respond to their questions and requests calmly, professionally, and courteously.
• Describe spa offerings and their benefits, comparing services on the menu.
• Recommend and upsell services suited to guests’ needs.
• Recommend retail products and maintain knowledge of all product lines.
• Give tours and describe the spa facility to guests.
• Provide beverage service and get to know guests who enter the Spa.
• Comply with rules and regulations for safe and effective facility operation.
• Perform housekeeping duties as requested, including picking up towels and cups and cleaning shower, bathroom, vanity, and surrounding areas.
• Maintain spa decor, setup, and cleanliness.
• Ensure guest services start on time.
• Process cash, credit card, gift certificate, comp, and room charge payments.
• Keep the work area clean, safe, stocked, and organized.
• Inventory and restock products and supplies.
• Assist in all areas of spa operations and with special projects as directed or requested.
• Participate in scheduled meetings as requested.
• Receive spa services and serve as a model for training new therapists when requested.
• Maintain an understanding of the spa industry and spa philosophy.
• Perform other duties assigned by a supervisor or manager.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED