Pool Attendant

La Bahia Resort and Spa•Santa Cruz, CA

11d•Onsite

About The Position

The Pool Attendant provides luxury poolside hospitality by combining guest service with food and beverage service. The role maintains a pristine pool environment, delivers dining experiences to guests in cabanas and at the water’s edge, and upholds La Bahia Hotel & Spa’s service standards. The Pool Attendant prepares and maintains the pool deck and service stations, orients guests to pool facilities and services, anticipates guest needs, and serves food and beverages with careful attention to presentation, temperature, timing, and proper glassware. The position also requires menu knowledge, accurate order processing through a handheld POS, and adherence to the hotel’s uniform and grooming standards. Other duties may be assigned by the manager.

Requirements

Two years of experience in a pool or beach attendant role.
Ability to stand and walk for long periods.
Social intuition to assess guest moods and preferences.
Ability to maintain composure during peak hours.
Comfort working in varying outdoor weather conditions.
Ability to carry trays weighing up to 25 pounds.
Ability to multitask in a fast-paced environment.
Ability to work independently and as part of a team.
Flexible availability for different shifts, including evenings, weekends, and holidays.

Nice To Haves

Luxury hotel or resort experience preferred.
Multilingual abilities highly preferred.
Current CPR/First Aid certification is a plus.

Responsibilities

Maintain an immaculate pool deck and adjust cabana setups to guest preferences, including shade levels and seating arrangements.
Replenish chilled towels, premium sunscreen, and iced water stations, and monitor pool safety discreetly.
Orient guests to pool facilities and services and anticipate their needs.
Adjust umbrellas and shades proactively.
Run food while ensuring appropriate presentation, temperature, and timing for poolside and multi-course cabana dining.
Handle glassware appropriately, from champagne flutes to tiki mugs.
Know the menu, including dietary modifications, cocktail recommendations, daily chef’s specials, and premium upgrades.
Process orders accurately using a handheld POS.
Maintain polished, well-presented service stations, including ice bins and linens.
Maintain impeccable grooming and wear the assigned uniform as specified, including the official hotel lapel pin unless it is embroidered onto the uniform.
Perform other duties assigned by the manager.