Spa Attendant Lead

Arch Amenities Group•Chicago, IL

11d

About The Position

Arch Amenities Group is seeking a Spa Attendant Lead to support daily operations of spa and fitness facilities and lead other Spa Attendants. The role ensures the spa, locker rooms, fitness center, pool area, and spa desk when applicable are clean, stocked, welcoming, and operated in accordance with company standards. The ideal candidate is dependable, detail-oriented, and committed to providing an exceptional guest experience. This position requires frequent walking, standing, bending, reaching, and lifting, with the ability to lift up to 50 pounds and perform physical tasks throughout the shift. The work environment may include cleaning chemicals, humid or wet conditions, and moderate noise. The employee must be able to perform the essential functions of the position; reasonable accommodation may be provided when requested, absent undue hardship.

Requirements

High school diploma or GED required.
Prior customer service experience, preferably in a hospitality or spa setting.
Friendly, professional demeanor and strong communication skills.
Organized and efficient, with the ability to multitask in a fast-paced environment.
Detail-oriented, with a strong sense of cleanliness and safety.
Ability to lift up to 50 pounds and perform physical tasks such as standing, bending, and reaching throughout the shift.
Must be available to work a flexible schedule, including nights, weekends, and holidays.

Nice To Haves

Prior customer service experience in a hospitality or spa setting.

Responsibilities

Lead other Spa Attendants and support daily operations of spa and fitness facilities.
Maintain cleanliness and organization of the spa, locker rooms, fitness areas, and pool.
Sweep, mop, vacuum, and remove trash regularly.
Restock linens and amenities in guest and locker areas, and manage dirty laundry collection and delivery.
Sanitize wet areas, showers, bathrooms, grooming stations, and treatment rooms.
Greet and assist guests warmly, ensuring their comfort and satisfaction.
Escort guests to changing areas and explain locker room, shower, and spa amenities.
Operate laundry equipment when applicable; wash, dry, and fold linens as needed.
Communicate with guests and team members about facility features and guest needs.
Promptly report guest issues, facility concerns, or safety hazards to management.
Follow Arch Amenities Group brand standards, safety procedures, and policies.
Perform additional duties as assigned by management.