Service Manager Jobs

About The Position

Requirements

• 3–5 years of management experience in retail.
• Bachelor’s degree or equivalent work experience in a related field, or a high school diploma or equivalent.
• Ability to build, lead, and motivate a productive team.
• Passion for exceptional customer experiences and maintaining a welcoming sales floor.
• Ability to exceed sales goals through coaching, recognition, and productivity management.
• Ability to use sales and rewards data to recognize colleagues and develop improvement strategies.
• Experience managing selling support activities, including stockroom, signing, equipment, and merchandising.
• Ability to support operational areas such as OMNI, Style, and Asset Protection.
• Ability to conduct talent analysis, establish career progression plans, and retain talent.
• Ability to address complaints and resolve colleague problems.
• Clear and effective communication, writing, and presentation skills.
• Strong skills with Microsoft suite, computers, and handheld devices.
• Ability to work a flexible schedule based on department and company needs.
• Ability to lift at least 30 pounds and perform the listed physical demands.

Responsibilities

• Build a productive, enthusiastic team that engages customers and creates memorable shopping experiences.
• Lead Macy’s initiatives through coaching and recognition to exceed sales goals and optimize productivity and efficiency.
• Review and use Sales and Star Rewards data to recognize colleagues and develop strategies to improve results.
• Manage selling support, including the stockroom, signing, equipment, and merchandising.
• Support operational areas such as OMNI, Style, and Asset Protection.
• Analyze colleague talent and establish career progression plans for key positions to retain top talent and reduce turnover.
• Fill open positions, prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areas.
• Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports.
• Manage the team to meet or exceed performance and behavioral expectations, address complaints, and resolve colleague problems.
• Work a flexible retail schedule, including days, evenings, holidays, and weekends.
• Foster acceptance and respect and strengthen authentic relationships with colleagues, customers, and communities.

Benefits

• Competitive pay and benefits.
• Comprehensive health and wellness coverage.
• 401(k) match.
• Paid time off.
• Eight paid holidays.
• Continuous learning and leadership development.
• Colleague Resource Groups.
• Volunteer opportunities.
• Merchandise discounts.
• Performance-based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal and financial advice.
• Tuition reimbursement.