Manager, Client Service

Kantar • Chicago, IL

4d • Hybrid

About The Position

Kantar is seeking a strategic, client-focused, detail-oriented Manager to join its Client Service team in the Media Solutions group. The role manages client relationships, oversees media campaign research execution, and helps ensure exceptional service and high-quality insights. The Manager serves as a primary contact for key clients and collaborates with internal teams to support media strategy, performance, and innovation.

The media effectiveness client service team helps organizations optimize media campaigns, identify target audiences, and measure marketing impact. Its work draws on audience measurement, consumer targeting, paid, owned, and earned media intelligence, cutting-edge technologies, global coverage, and local expertise.

This hybrid role is listed for Chicago, New York City, and Norwalk. The salary range is $79,100–$96,700 USD annually; final base salary depends on factors including location, experience, skills, knowledge, education, and certifications.

Requirements

• At least 2 years of professional experience in a client service market research role, with exposure to quantitative methodologies.
• Strong process and time management skills, including the ability to prioritize and meet competing deadlines in a fast-paced environment.
• Prior project management experience.
• Proficiency with Microsoft Office tools and ability to learn other business tools, such as data management, cross-tabulation, and proprietary tools.
• Strong attention to detail and ability to manage multiple work streams and teams.
• Excellent verbal and written communication skills, logical reasoning, and problem-solving ability.
• Growth mindset, can-do attitude, and ability to take initiative.
• Bachelor’s degree in market research, marketing, or a related social science or analytics discipline.

Responsibilities

• Execute Media Solution projects, support higher-complexity projects, and advise team members on completing tasks.
• Improve delivery efficiency without compromising quality.
• Build understanding of media capabilities, solutions, analytical methods, and brand expertise.
• Use tools and partners to complete studies from setup through delivery, including survey design, data analysis, report writing, and presenting results for medium- to high-complexity projects.
• Manage project timelines and quality while collaborating with client teams and other departments.
• Lead meetings to scope and kick off projects and present results to clients and their end clients.
• Conduct data analysis and generate insights using critical and analytical thinking; contribute to story building and lead teams through reporting at varied levels of complexity.
• Seek opportunities to support proposal development with sales partners and customize proposals with guidance.
• Guide junior project team members and serve as a go-to resource for day-to-day questions.
• Identify process improvements and foster a positive, inclusive environment.

Benefits

• Medical plans with comprehensive, affordable coverage for a range of health services
• Health Savings Account or Flexible Spending Account
• Dental insurance
• Vision insurance
• Wellness Program
• 401(k) with match
• Tuition reimbursement
• Commuter benefits
• Unlimited paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Manager