Client Service Manager

Interim HealthCare of Wilmington, NC•Wilmington, NC

About The Position

Interim HealthCare of Wilmington, NC is hiring a Client Service Manager to support branch office operations and scheduling for patients and clients requiring unlicensed care. The role supports the Client Service Supervisor or designee and contributes to continuous improvement of the branch’s overall quality. The position is scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m., with an on-call rotation for company branches and flexibility to work evenings as needed. The Client Service Manager coordinates staffing and schedules using electronic systems, supports compliance and quality standards, processes referrals and job orders, verifies insurance and employee credentials, and assists with marketing, payroll, or collections as needed. The role also promotes agency services, contributes process-improvement ideas, and ensures assigned office functions comply with applicable laws, regulations, and company standards. The position may involve access to personal health information as needed to perform its duties.

Requirements

Associate degree or equivalent years of training or work experience.
One year of experience in healthcare, temporary help, or a related industry.
Proven organizational skills and attention to detail.
Ability to multitask, work under pressure with changing priorities and short deadlines, and handle a heavy workload effectively.
Ability to communicate effectively, orally and in writing, with clinical and non-clinical personnel.
Proficiency in current company software programs.

Responsibilities

Create monthly staffing and scheduling plans using the electronic scheduling system.
Run daily electronic visit verification compliance reports using the electronic verification system.
Assist the Client Service Supervisor or designee in establishing and monitoring compliance with quality and operations standards.
Receive referral calls, document job orders, assist with staffing orders using qualified personnel, and organize or reorganize home care personnel schedules.
Verify client insurance.
Create employee files; verify licenses, education credentials, and certifications; perform background checks; and place advertisements for staff positions.
Assist with marketing, payroll, and/or collection functions as needed.
Ensure assigned office functions comply with federal, state, and local laws, JCAHO regulations, and Interim HealthCare policies, procedures, and standards.
Promote the agency through education to prospective and existing patients and clients.
Provide management with input on improving processes and procedures, developing recognition and reward programs, and improving cost and time efficiency.
Complete other assignments as requested and assigned.
Participate in the on-call rotation for company branches.