Client Service Manager

MyPath • Manitowoc, WI

5d

About The Position

HIL is seeking a Client Services Manager (CSM) to ensure high-quality services and customer service for clients with disabilities, guardians, families, and funding representatives. The CSM provides day-to-day leadership, implements care plans, and manages oversight and support for up to 12 residential program sites.

MyPath and its operating companies provide specialized services and dignified care for children, adolescents, and adults with special needs, supporting them to live as independently as possible in the community. MyPath promotes an employee-ownership culture grounded in passion, accountability, teamwork, openness, and continuous learning and innovation. The company describes itself as majority women employee-owned and is committed to diversity, equity, inclusion, and belonging.

Requirements

• High school diploma or GED.
• Three years of experience overseeing multi-site behavioral or CBRF programs.
• Two years of supervisory experience in a human services field.
• Valid driver’s license and three years of acceptable driving record.
• Flexibility, autonomy, responsiveness, and a high level of initiative.
• Ability to travel to different work locations, training sessions, and meetings.
• Successful completion of a caregiver background check, TB screening, and health screen.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Maintain quality systems, processes, and client services by providing oversight and support to assigned programs.
• Perform human resources management and professional development for assigned staff.
• Develop effective communication strategies among employees, supervisors, clients, client guardians, and care management teams.
• Oversee client service planning and collaborate on developing quantifiable success factors.
• Manage the fiscal performance of assigned programs, investigate and account for budget variances, and develop plans of correction.
• Promote compliance and standardization with regulatory, contractual, and company standards.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off after 60 days
• 401(k) with ESOP benefits
• $2,000 bonus per positive referral
• Tuition reimbursement
• Loan pay-down programs
• Employee assistance programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED