Client Service Manager
About The Position
Gallagher is seeking a remote Client Service Manager for its growing small business division. The role supports a range of clients with service issues that vary from relatively simple to moderately complex. The manager builds client relationships, collaborates with the sales team, seeks continuous improvement, and demonstrates the value Gallagher can provide. The position leads renewal efforts and helps deliver high-quality, timely solutions. It also supports retention and the sale of additional services and lines of coverage, guides team members in consultative conversations about clients’ risk-management needs, and mentors Client Service team members. The manager monitors compliance and service quality, maintains accurate client and policy records in Gallagher’s system, uses Gallagher technology to improve productivity and quality, and manages competing priorities.
Requirements
- Bachelor's degree and at least 1 year of client service and/or claims management experience, or a high school degree/GED and at least 3 years of client service and/or claims management experience.
- Property and Casualty Insurance License.
- Proficiency in Microsoft Office.
- Ability to develop professional relationships with internal and external partners.
- Resilient and adaptable approach when priorities shift.
- Eagerness to collaborate with Gallagher teams and employees.
Responsibilities
- Take a leadership role in the renewal process to ensure high-quality, timely solutions for clients.
- Secure existing business and drive sales of additional services and lines of coverage.
- Nurture relationships with buyers in client organizations and day-to-day client representatives.
- Guide team members in addressing clients’ risk-management needs through consultative conversations.
- Mentor Client Service team members through continuous learning, transparent feedback, and talent development.
- Conduct periodic audits to ensure compliance standards and service levels are met.
- Maintain accurate client and policy data and documents in the Gallagher system.
- Use Gallagher technology to improve productivity and quality.
- Effectively manage multiple competing priorities.
Benefits
- Competitive compensation.
- Comprehensive benefits programs designed to support well-being.
- Career development opportunities and ongoing learning.
- Collaborative, people-first culture with accessible leadership.
- Opportunity to do meaningful work with global reach and local impact.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
