Senior Client Service Manager

Gallagher • Kansas City, MO

4d

About The Position

Gallagher is seeking a Senior Client Service Manager to join its Transportation Commercial Lines team. The role leads efforts to deliver exceptional client service and innovative insurance solutions, working with senior leaders, clients, colleagues, and carrier partners to build relationships, solve complex challenges, and ensure interactions add value. It includes shaping strategy, mentoring team members, managing complex renewals, identifying growth opportunities, and supporting a collaborative culture of service excellence.

Requirements

• Bachelor’s degree and a minimum of 5 years of client service and/or claims management experience, or a high school degree/GED and a minimum of 10 years of client service and/or claims management experience.
• Property and Casualty Insurance License.
• Proficiency in Microsoft Office.
• Ability and desire to build relationships and deliver results.
• Adaptability and resilience in managing shifting priorities.
• Collaborative mindset and ability to work with teams across Gallagher.

Nice To Haves

• At least 1 year of supervisory experience.

Responsibilities

• Lead renewal processes and strategy for complex accounts, including overseeing client information compilation and needs analysis and helping deliver timely, tailored solutions.
• Identify coverage gaps, review claims, secure existing business, and drive sales of additional services and coverage lines.
• Build and maintain strong client and carrier-partner relationships through timely responses and high-quality customer service.
• Guide the team strategically in addressing client risk-management needs through consultative conversations and innovative strategies.
• Mentor team members by delegating tasks, providing transparent feedback, encouraging continuous learning, and supporting professional development.
• Conduct regular audits to ensure regulatory compliance and high service standards.
• Oversee the accuracy and management of client and policy data using Gallagher’s systems.
• Use Gallagher technology to improve productivity, streamline processes, and deliver quality results.
• Manage multiple priorities and complete tasks on time while meeting client expectations.

Benefits

• Competitive compensation.
• Comprehensive benefits programs designed to support well-being.
• Career development opportunities and ongoing learning.
• Collaborative, people-first culture with accessible leadership.
• Opportunity to do meaningful work with global reach and local impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior