Senior Client Service Manager

Marsh McLennan•Raleigh, NC

7d•Hybrid

About The Position

The Senior Client Service Manager leads the Personal Lines account management team to deliver high-quality client service, support business growth, and achieve retention objectives. The role oversees team performance, staffing, and workload distribution, and fosters talent development through training and mentoring. It also serves as a key relationship manager for clients, prospects, producers, and internal stakeholders, addressing complex client needs and supporting sales and retention strategies in alignment with compliance and professional standards.

Nice To Haves

At least 3 years of management experience is recommended.
Property & Casualty License.
Personal Lines Insurance experience.

Responsibilities

Lead, train, mentor, and oversee performance for an account management team.
Coordinate team workload and staffing to ensure appropriate coverage and effective support for client needs.
Partner with account management colleagues to support client retention efforts and generate new personal lines business.
Contribute to growth and retention strategies and support achievement of sales goals.
Build and maintain relationships with clients, prospects, producers, and internal client service teams.
Serve as a primary client point of contact, respond to complex questions, and resolve escalated service issues.
Deliver high-quality client service to enhance the client experience and strengthen loyalty.
Maintain understanding of changing market conditions, industry trends, and client needs.
Ensure compliance with applicable regulatory, professional, and transparency standards in client and business interactions.