Senior Client Service Manager

Marsh McLennan•Wilmington, NC

6d•Hybrid

About The Position

As a Senior Client Service Manager on the Personal Lines team, you will lead a personal lines account management team in delivering high-quality client service, supporting business growth, and achieving retention objectives. You will oversee team performance, staffing, and workload distribution, while fostering talent development through training and mentoring. The role also serves as a key relationship manager for clients, prospects, producers, and internal stakeholders; addresses complex client needs; and supports sales and retention strategies in alignment with compliance and professional standards. Marsh McLennan Agency (MMA) provides business insurance, employee health and benefits, retirement, and private client insurance solutions. It combines the personalized service of a local consultant with the global resources of Marsh McLennan.

Nice To Haves

At least 3 years of management experience is recommended.
Property & Casualty License.
Personal Lines Insurance experience.

Responsibilities

Lead, train, mentor, and oversee performance for a personal lines account management team.
Coordinate team workload and staffing to ensure appropriate coverage and effective support for client needs.
Partner with account management colleagues to support client retention and generate new personal lines business.
Contribute to growth and retention strategies and support achievement of sales goals.
Build and maintain relationships with clients, prospects, producers, and internal client service teams.
Serve as a primary client contact, responding to complex questions and resolving escalated service issues.
Deliver high-quality client service to improve the client experience and strengthen client loyalty.
Maintain an understanding of changing market conditions, industry trends, and client needs.
Ensure compliance with applicable regulatory, professional, and transparency standards in client and business interactions.