Field Service Manager

RDO Equipment Co.•Irving, TX

3d•$70,000 - $90,000

About The Position

RDO Equipment Co. is hiring a Field Service Manager to lead field operations in Texas. The manager coordinates technicians and service workflows, maintains customer relationships, and supports an efficient, high-quality service experience. The role involves managing work orders, assigning technicians to jobs, communicating with customers and team members, and developing a team of technicians. Industry experience is helpful but not required; the company says it will support learning.

Requirements

Leadership ability and a desire to learn and grow in a leadership role.
Strong customer service orientation.
Confidence using computers and ability to learn new systems quickly.
Clear written and verbal communication skills.
Ability to thrive in a fast-moving environment with changing priorities.
Valid U.S. work authorization without the need for company sponsorship.

Nice To Haves

Familiarity with the industry.

Responsibilities

Open and close work orders, monitor their progress, and ensure they are managed correctly in internal systems.
Dispatch technicians by assigning the right technicians to jobs at the right time.
Manage schedules and workflows and ensure team members know where they need to be.
Communicate clearly, respectfully, and promptly with customers during repairs.
Keep team members and customers informed and aligned.
Motivate and support technicians, encourage their development, and address issues that arise.
Ensure customer satisfaction, build strong customer relationships, and deliver a world-class customer experience.