Service Manager

EquipmentShare • Wilmington, NC

4d • Onsite

About The Position

EquipmentShare is hiring a Service Manager at its rental facility in Wilmington, Delaware. The Service Manager leads a team of Heavy Equipment Maintenance Technicians (Mechanics) and uses EquipmentShare’s technology to create, assign, and monitor work orders; track equipment service intervals; order parts; and diagnose equipment issues using data from a wide range of makes and models. The role oversees service quality, schedules repairs for customer- and company-owned rental equipment, and maintains customer relationships through responsive, helpful service. It also includes employee training and development and maintaining a safe work environment. Salary range is $75,000–$105,000, with final compensation potentially affected by experience and location. The schedule is Monday through Friday, 7:00 AM to 5:00 PM.

Requirements

• Industry knowledge in the rental industry or a related construction field.
• Ideally three years of maintenance and service experience.
• Strong interpersonal and problem-solving skills.
• Ability to adapt to a fast-paced, growing company and stay up to date on EquipmentShare products and services.
• Superior customer service, teamwork, and verbal and written communication skills.
• High school diploma.
• Experience leading maintenance teams.
• Valid driver's license with an acceptable driving record.
• Must be at least 21 years old to operate a company vehicle.
• Ability to move, stand, stoop, and bend freely and lift up to 50 pounds at times.
• Employment is contingent on passing a background check; this safety-sensitive role also requires passing a 10-panel drug screen.

Nice To Haves

• Trade school certificate.
• Experience in field service, maintenance, and repair.
• Experience and/or a background in the construction industry.

Responsibilities

• Coordinate and supervise the quality and performance of equipment mechanics and service personnel.
• Schedule repairs for customer- and company-owned rental equipment.
• Create, assign, and monitor work orders; track machine service intervals; order parts; and use equipment data to diagnose issues and determine corrective action.
• Maintain and nurture customer relationships, keeping customers satisfied and informed about ways EquipmentShare can support their businesses.
• Respond promptly to and resolve customer inquiries, requests, complaints, and other communications.
• Train and develop employees.
• Maintain a safe work environment.
• Perform other duties as assigned.

Benefits

• Monthly family dinner night.
• Competitive compensation with a company profit-sharing plan.
• Company-provided truck.
• Medical, dental, and vision coverage for full-time employees.
• 401(k) with company match.
• Generous paid time off and paid holidays.
• Gym membership stipend and wellness programs.
• Annual tool and boot reimbursements for applicable jobs.
• Company events, food truck nights, and monthly team dinners.
• 16 hours of paid volunteer time per year.
• Career advancement, leadership training, and professional development opportunities.
• Access to industry-leading diagnostic tools.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED