Client Service Manager- Commercial Lines

Gallagher • Rolling Meadows, IL

2d

About The Position

Gallagher is seeking a Client Service Manager to join its Commercial team. The role works closely with clients and colleagues to provide exceptional service and tailored insurance solutions, build strong relationships, solve challenges, and ensure that internal and external interactions add value. The position supports and leads efforts to deliver high-quality client solutions, manage renewals, and mentor team members while ensuring client needs are met and compliance standards are upheld.

Requirements

• Bachelor's degree and at least 3 years of client service and/or claims management experience, or a high school degree/GED and at least 8 years of client service and/or claims management experience.
• Property and Casualty Insurance License.
• Proficiency in Microsoft Office.
• Ability and desire to build relationships and deliver results.
• Adaptability and resilience when managing shifting priorities.
• Collaborative mindset and ability to work with teams across Gallagher.

Responsibilities

• Manage the renewal process by gathering client information, analyzing client needs, and helping deliver timely, tailored solutions.
• Identify coverage gaps, review claims, secure existing business, and drive the sale of additional services and lines of coverage.
• Build and maintain relationships with clients and carrier partners through timely responses and strong customer service.
• Address client risk management needs through consultative conversations and personalized strategies.
• Mentor team members by delegating tasks, providing transparent feedback, encouraging continuous learning, and supporting professional growth.
• Conduct regular audits to ensure regulatory compliance and maintain high service standards.
• Maintain accurate, up-to-date client and policy data using Gallagher’s systems.
• Use Gallagher’s technology to enhance productivity, streamline processes, and deliver quality results.
• Manage multiple priorities and complete tasks on time in line with client expectations.

Benefits

• Competitive compensation.
• Comprehensive benefits programs designed to support well-being.
• Career development opportunities and ongoing learning.
• Collaborative, people-first culture with accessible leadership.
• Opportunity to do meaningful work with global reach and local impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager