Branch Manager - Lancaster, NH

Service Federal Credit Union • Lancaster, CA

2d

About The Position

Service Credit Union is seeking a Branch Manager to manage the employees and resources of one or more branch offices effectively and efficiently within credit union policies. The role oversees branch staff, interviews and hires candidates, conducts annual evaluations, recommends disciplinary actions and terminations, and communicates those decisions to employees. This leadership position requires full commitment and dedication to the role and team.

The Branch Manager supervises branch operations, supports staff selection and development, and works toward goals that include loan production, new member development, and new checking account production. The role maintains branch security, provides exemplary member service through knowledge of credit union products and services, identifies sales opportunities, and builds community visibility through interactions with community officials and business contacts. Regular and reliable attendance is an essential function. Other job-related duties may be assigned.

The position is full-time, with hours based on branch operating hours and required coverage. Pay is $84,000 per year, based on experience. Service Credit Union emphasizes member solutions and a positive member experience, and describes a workplace culture that values employees’ diverse backgrounds and treats others with respect, empathy, and kindness.

Requirements

• High school diploma or equivalent.
• Minimum of 3 years of financial industry experience.
• Previous management or supervisory experience.
• Superior working knowledge of credit union policies and procedures.
• Strong leadership qualities.
• Excellent verbal and written communication skills.
• Attention to detail.
• Proficient knowledge of Microsoft products.
• Ability to recognize and resolve issues promptly, using courtesy and tact.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Manage branch employees and resources in accordance with credit union policies.
• Supervise branch operations using effective organization, prioritization, and personnel management.
• Interview and hire appropriate candidates; assist with staff selection, training, and development.
• Conduct annual evaluations of current subordinates.
• Recommend disciplinary actions and terminations and communicate those decisions to employees.
• Work to set and meet goals, including loan production, new member development, and new checking account production.
• Maintain branch security.
• Provide exemplary member service through knowledge of credit union products and services.
• Identify and develop new sales opportunities for the credit union.
• Interact with community officials and business contacts to increase the credit union’s community visibility, serving as a Service CU Ambassador.
• Maintain regular and reliable attendance.
• Perform other job-related duties as assigned.

Benefits

• Health and dental benefits starting on day one.
• Paid time off (PTO).
• Long-term disability.
• Paid holidays.
• 401(k) with an 8% company contribution after one year of employment.
• Paid leave policy after 12 consecutive months of employment.
• Free confidential mental health support program through Talkspace.
• Free identity theft protection through IdentityForce.
• Tuition reimbursement.
• Training and career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED