Assistant Store Manager - Lancaster, Lancaster, PA

DTLR, Inc.•Lancaster, PA

About The Position

The Assistant Store Manager assists the Store Manager in managing the daily operations of a retail store to support sales and profitability. The role covers merchandising execution, expense and inventory management, store-team training and development, human resources management, and customer service. The position requires working a standard schedule of no more than 40 hours per week, with flexibility to work days, nights, weekends, and holidays. The employee may work in multiple stores in the assigned district and must have reliable transportation and be willing to travel by car, plane, or train.

Requirements

At least one year of retail management experience.
Solid knowledge of business and excellent command of English to communicate effectively with management, associates, and customers.
Strong interpersonal skills, including poise, tact, and diplomacy when handling sensitive and confidential situations.
Ability to think strategically and plan and organize effectively.
Professionalism in all situations.
Analytical ability to gather and summarize data for reports, solve administrative problems, and prioritize work.
Results-driven approach with critical and creative thinking, project-management, time-management, analytical, and organizational skills.
Ability to exercise discretion, maintain confidentiality, and use independent judgment, compassion, and diplomacy.
Ability to plan, organize, multitask, set priorities, and respond proactively to changing demands from multiple sources.
Ability to execute directives with precision and consistency.
Working knowledge of Microsoft Office products.
Willingness to work in multiple stores in the assigned district.
Ability to stand for extended periods and lift, carry, push, or pull up to 50 pounds.
Ability to work extended hours during critical project phases and in a fast-paced, dynamic environment.
Reliable transportation and willingness to travel by car, plane, or train.

Responsibilities

Support the overall quality and performance of retail store staff.
Ensure compliance with company policies and procedures.
Model effective leadership to build commitment to store goals and training standards.
Assist with recruiting, selecting, training, and developing store personnel.
Assist the Store Manager with annual performance evaluations and provide feedback.
Assist with expense management and develop strategies to help stores perform within budget.
Help monitor and identify store loss or inventory inconsistencies, supporting shrink goals at or below the company plan.
Monitor and control operational compliance, safety, and business standards.
Support employee training in suggested selling and merchandising techniques.
Uphold customer-service standards and provide a friendly environment so customers receive outstanding service.
Assist with accurate and regular merchandise inventory counts.
Perform other duties as assigned.