Branch Manager III Salem NH Branch

Rockland Trust Company•Salem, NH

3d•Onsite

About The Position

Rockland Trust is seeking a Branch Manager III to lead its Salem, New Hampshire branch. The manager is responsible for branch success, exceptional customer experience, team development, business growth, and operational integrity. They build, coach, develop, and motivate branch employees; establish sales and service standards; and cultivate a customer-centric environment that identifies and addresses customers’ financial needs. The role includes managing and growing existing specialty De Novo locations and business relationships, building a book of business in new markets where applicable, and leading prospecting and customer outreach. The Branch Manager partners with other lines of business to connect customers with appropriate banking, commercial, cash management, mortgage, wealth management, and investment services. They also promote digital and self-service banking, maintain regulatory and operational controls, and represent the bank in community activities. Rockland Trust describes its culture as collaborative, respectful, inclusive, and community-focused, with investment in colleague development and work-life balance. Compensation is based on factors including skills, experience, education, and internal equity; eligible positions may also receive commissions, incentive awards, or stipends.

Requirements

College degree in business or finance, or equivalent experience.
At least 2 years of retail banking or retail sales management experience.
Outstanding verbal and written communication skills and strong leadership ability.
A strong track record managing sales, customer experience, and operations at a large and complex Business Focus or Business Hub location, and growing branch households and deposits.
Thorough understanding of the requirements for a successful sales and service organization.
High level of professionalism and ability to act ethically in all transactions and interactions.
Ability to work within normal office requirements, including long periods of standing and continuous customer support.
Willingness and ability to work a flexible week that may include weekends, as customer needs dictate.
Ability to complete required onboarding, job-specific, compliance, regulatory, operational, and continuing education training within established timeframes.

Nice To Haves

Retail banking experience in a sales environment with strong supervisory experience.
Recommended experience managing an established retail branch with $80 million or more in total deposits, not driven by one large customer relationship.

Responsibilities

Manage and grow existing specialty De Novo locations and establish a strong book of business in new markets where applicable.
Develop and maintain lobby management and customer outreach efforts to enhance the customer experience inside and outside the branch.
Select, hire, and motivate staff as needed to deliver the bank’s value propositions and financial results.
Meet regularly with employees to support training, motivation, and achievement of sales and service standards through needs-based consultative selling.
Coach employees on skills and results to meet or exceed customer experience, sales, and financial goals.
Lead a team in prospecting new businesses while managing and growing relationships in an existing larger book of business.
Foster teamwork and lead by example to inspire confidence, respect, and loyalty.
Develop employees through observation-based coaching, joint sales calls, defined sales activities, and consultative customer sales tools; track, document, and report sales performance.
Ensure customers receive a World Class Customer Experience through in-person, phone, and digital interactions with branch staff.
Use outbound calling, including prospect calling, advise an existing base of businesses, and network in the community to expand business opportunities.
Promote a ‘High Tech, High Touch’ environment by demonstrating technology and self-service channels, including ATM, online banking, and mobile banking.
Partner with and refer business to other lines of business, including Business Banking, Commercial, Cash Management, Mortgage, Wealth Management, and Investment.
Maintain branch operational integrity, controls, and compliance with regulatory requirements.
Promote the bank through CRA activities, community events, and membership in a key local business nonprofit organization.
Demonstrate the bank’s core values and customer promises, and respect, promote, and value diversity.
Assume additional responsibilities as assigned by Senior Management.