Branch Manager III Salem NH Branch

Rockland Trust•Salem, NH

4d•$105,000 - $110,000•Onsite

About The Position

The Branch Manager leads the Salem, New Hampshire branch, driving branch success and delivering an exceptional customer experience. The role builds, coaches, develops, and motivates a team to meet branch goals and objectives, while creating a customer-centric environment focused on identifying and meeting customers’ financial needs. The Branch Manager sets and models sales and service standards, proactively resolves customer issues, and leads the branch’s banking operations. The position manages and grows existing specialty De Novo locations and, where applicable, establishes a strong book of business in new markets. It oversees customer outreach, business prospecting and relationship management, employee performance and development, customer experience, branch operations, and community engagement. The manager also promotes digital and self-service banking, partners with other business lines, and ensures appropriate operational controls and regulatory compliance.

Requirements

College degree in business or finance, or equivalent experience.
At least 2 years of previous retail banking or retail sales management experience.
Outstanding verbal and written communication skills and strong leadership ability.
Track record of effectively managing sales, customer experience, and operations at a large, complex Business Focus or Business Hub location, and growing existing branch households and deposits.
Thorough understanding of the requirements for a successful sales and service organization.
High level of professionalism and ability to act ethically in all transactions and interactions.
Ability to work within normal office requirements, including long periods of standing and continuous customer support.
Willingness and ability to work a flexible work week, which may include weekends as customer needs dictate.
Ability to complete required onboarding, job-specific, compliance, regulatory, operational, and continuing education training within established timeframes.

Nice To Haves

Retail banking experience in a sales environment with strong supervisory experience.
Recommended experience managing $80 million or greater in total deposits in an established retail branch, not driven by one large customer relationship.

Responsibilities

Manage and grow existing specialty De Novo locations and establish a strong book of business in new markets where applicable.
Develop and maintain lobby management and customer outreach efforts to enhance the customer experience inside and outside the branch.
Select, hire, and motivate staff to deliver the bank’s value propositions and financial results.
Meet regularly with employees to ensure they are trained and motivated to achieve sales and service standards using a needs-based consultative sales approach.
Coach employees on skills and results to meet or exceed customer experience, sales, and financial goals.
Lead a team in prospecting new businesses while managing and growing relationships in an existing larger book of business.
Foster teamwork and lead by example to inspire confidence, respect, and loyalty.
Develop employees through observational coaching, joint sales calls, defined sales activities, and consultative customer sales tools; track, document, and report sales performance.
Ensure customers consistently receive a World Class Customer Experience in person, by phone, and through digital channels.
Use outbound calling, prospecting, business advising, and community networking to expand business opportunities.
Promote a ‘High Tech, High Touch’ environment by demonstrating technology and self-service options, including ATM, online banking, and mobile banking.
Partner with and refer business to other lines of business, including Business Banking, Commercial, Cash Management, Mortgage, Wealth Management, and Investment.
Maintain operational integrity, proper branch controls, and compliance with regulatory requirements.
Represent the bank through CRA activities and community events, and become an active member of a key business nonprofit organization in the market area.
Demonstrate the bank’s core values and customer promises, and respect, promote, and value diversity.
Assume additional responsibilities as assigned by Senior Management.