Service Manager

MHC Kenworth•Rock Island, IL

About The Position

Murphy-Hoffman Company, LLC (MHC), North America’s largest Kenworth truck dealership and leasing group, is hiring a Service Manager for its MHC Kenworth-Quad Cities branch. The Service Manager is responsible for the day-to-day operation of the branch’s Service Department in compliance with established policies and procedures. The role plans, directs, and controls department activities to support overall growth and profit objectives, develops objectives and plans, evaluates performance against those objectives, and maintains high standards of professionalism in serving customers and identifying their needs. The position assesses current and future department needs, trends, problems, and profit opportunities; establishes short- and long-term operating and financial objectives; and ensures that approved policies and objectives are understood and applied. It formulates monthly and annual sales and profit objectives and expense budgets, reviews results and takes corrective action as needed, and regularly visits customer locations with the outside sales force to promote the Service Department and dealerships. The Service Manager collaborates with the Parts Manager and outside sales force to improve labor sales efforts, maintains communication across branch departments, promotes safe work habits, and supports positive employee and customer relations. The role stays informed about competitors, market conditions, and department operations, and keeps the Branch Manager informed. It coordinates warranty-claim processing with the Warranty Manager and administers warranty and policy adjustments fairly for the customer, dealership, and vendor. Other duties may be assigned by a supervisor. This is designated as a safety-sensitive position.

Requirements

Minimum of four years’ experience in a related field.
Previous supervisory experience.
Excellent leadership and communication skills.
Positive can-do attitude.
Strong work ethic and commitment to working extra hours when needed.

Nice To Haves

Commercial Driver’s License (CDL) preferred.

Responsibilities

Assess present and future needs, trends, problems, and profit opportunities of the Service Department.
Establish short- and long-term operating and financial objectives for the Service Department within company plans and policies.
Ensure approved policies and objectives are understood and effectively applied within the department.
Formulate annual and monthly sales and profit objectives and the expense budget in accordance with company objectives.
Review and appraise department results and take appropriate action as necessary.
Travel regularly with the outside sales force and independently to customer locations to promote the Service Department and dealerships.
Work proactively with the Parts Manager and outside sales force to improve labor sales efforts.
Maintain appropriate communication within and between branch departments.
Promote safe work habits and ensure safety rules are followed.
Develop and maintain policies and practices that support positive employee and customer relations.
Stay informed about competition, market conditions, and department operations, and keep the Branch Manager informed.
Coordinate warranty-claim processing with the Warranty Manager and administer warranty and policy adjustments fairly for the customer, dealership, and vendor.
Perform other duties as assigned by a supervisor.