Service Manager

Onewater Marine Inc • Fort Myers, FL

4d

About The Position

OneWater Marine is seeking a highly motivated and experienced Service Manager to lead and oversee all aspects of its service department. The role manages the daily activities of the service team, drives departmental profitability, and ensures an exceptional customer service experience. The ideal candidate has leadership skills, technical knowledge of marine services, and a passion for team development and operational excellence.

The Service Manager supervises and develops service technicians, writers, and support staff; coordinates workflow; oversees service quality and customer concerns; and manages department performance, pricing, and cost control. The manager also recruits, hires, and, when necessary, terminates service personnel.

Requirements

• Minimum of 5 years in service operations, including at least 2 years in a supervisory or management role.
• High school diploma or GED required.
• Valid driver’s license required; boating license as applicable by state.
• Demonstrated ability to lead, mentor, and hold service teams accountable for performance, professionalism, and productivity.
• Strong interpersonal and communication skills, with a focus on customer experience and managing expectations.
• Expertise in service scheduling, technician dispatch, job tracking, and deadline management.
• Ability to review completed work for accuracy and safety, ensure compliance with OEM and warranty requirements, and implement continuous improvements.
• Understanding of departmental financials, including labor margins, service pricing, invoicing, and cost control.
• Proficient in Dealer Management Systems, such as Lightspeed or DockMaster.
• Strong computer literacy with Microsoft Office, including Word, Excel, and Outlook.

Nice To Haves

• Marine industry experience preferred; related experience in automotive, powersports, or RV industries is also considered.
• Technical certification or an associate degree in marine technology or service management.
• OEM certifications, such as Yamaha, Mercury, or Volvo Penta.

Responsibilities

• Supervise and coordinate the daily activities of service technicians, writers, and support staff to ensure efficient workflow and timely job completion.
• Manage service staff and continuously coach and train team members to maintain high technical and customer service standards.
• Monitor department profitability, manage labor efficiency, review repair order accuracy, and implement competitive pricing strategies to meet business objectives.
• Analyze departmental performance metrics and implement process improvements to increase productivity and customer retention.
• Recruit, hire, and, when necessary, terminate service personnel.
• Serve as the primary escalation point for customer concerns and promote satisfaction through proactive communication, transparency, and prompt service.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED