Aviation Client Service Manager
About The Position
Gallagher is seeking a Client Service Manager to join its Aerospace Commercial Lines team, serving Aviation clients. The role focuses on delivering high-quality client service and solutions, building strong client relationships, resolving challenges, and ensuring interactions provide value. The position includes managing client renewals, supporting clients’ risk management needs, retaining existing business and identifying opportunities for additional services, and maintaining compliance with industry standards. The manager also mentors junior team members and uses Gallagher’s systems and technology to support productive, accurate service delivery.
Requirements
- Bachelor’s degree and at least 1 year of client service and/or claims management experience, or a high school diploma/GED and at least 3 years of client service and/or claims management experience.
- Property and Casualty Insurance License.
- Proficiency in Microsoft Office.
- Desire to build relationships and deliver results.
- Adaptability and resilience in managing shifting priorities.
- Collaborative mindset and ability to work with teams across Gallagher.
Responsibilities
- Manage the renewal process by compiling information, analyzing client needs, and delivering tailored solutions to ensure proper coverage.
- Build and maintain strong client relationships through timely responses and strong customer service.
- Support the team in addressing client risk management needs through consultative conversations and personalized strategies.
- Conduct regular audits to ensure regulatory compliance and maintain high service standards.
- Maintain accurate, up-to-date client and policy data in Gallagher’s systems and perform audits.
- Use Gallagher’s technology to enhance productivity, streamline processes, and deliver quality results.
- Mentor junior team members by providing transparent feedback, encouraging continuous learning, and fostering professional growth.
- Manage multiple priorities, ensuring tasks are completed on time and meet client expectations.
- Help secure existing business and explore opportunities to provide additional services.
Benefits
- Competitive compensation.
- Comprehensive benefits programs designed to support well-being.
- Career development opportunities and ongoing learning.
- Collaborative, people-first culture with accessible leadership.
- Opportunity to do meaningful work with global reach and local impact.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
