Aviation Client Service Manager

Gallagher • Plano, TX

13h

About The Position

Gallagher is seeking a Client Service Manager to join its Aerospace Commercial Lines Team and serve aviation clients. The role works closely with clients and colleagues to provide service and tailored insurance solutions, build relationships, resolve challenges, and ensure that internal and external interactions add value. The manager supports and leads efforts to deliver high-quality client solutions, manage renewals, mentor team members, and uphold compliance standards.

Requirements

• Bachelor’s degree and at least 3 years of insurance client service management and/or claims management experience, or a high school diploma/GED and at least 8 years of insurance client service management and/or claims management experience.
• Property and Casualty Insurance License.
• Proficiency in Microsoft Office.
• Ability and desire to build relationships and deliver results.
• Adaptability and resilience in managing shifting priorities.
• Collaborative mindset and ability to work with teams across Gallagher.

Nice To Haves

• Previous aerospace or aviation experience.

Responsibilities

• Manage the renewal process by gathering client information, analyzing client needs, and helping deliver timely, tailored solutions.
• Identify coverage gaps, review claims, secure existing business, and promote additional services and lines of coverage.
• Build and maintain strong relationships with clients and carrier partners through timely responses and strong customer service.
• Help the team address client risk-management needs through consultative conversations and personalized strategies.
• Mentor team members by delegating tasks, providing transparent feedback, encouraging continuous learning, and supporting professional growth.
• Conduct regular audits to ensure regulatory compliance and maintain high service standards.
• Maintain accurate, up-to-date client and policy data in Gallagher’s systems.
• Use Gallagher’s technology to improve productivity, streamline processes, and deliver quality results.
• Manage multiple priorities and complete tasks on time in line with client expectations.

Benefits

• Competitive compensation.
• Comprehensive benefits programs designed to support well-being.
• Career development opportunities and ongoing learning.
• Collaborative, people-first culture with accessible leadership.
• Opportunity to do meaningful work with global reach and local impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager