Safety Program Manager | Columbia, SC

Total Comfort Service Center Inc•Columbia, SC

About The Position

The Safety Program Manager leads the development, coordination, measurement, and continuous improvement of TCS’s company-wide safety management system across multiple locations. The role establishes practical safety standards, training, reporting, and preventive processes that integrate safety into normal operating routines. It serves as a trusted advisor to field personnel, General Managers, the VP of Operations, and executive leadership. The Safety Program Manager owns the program framework, performance visibility, recommendations, and escalation; General Managers and operational leaders own local execution, employee compliance, and enforcement. The role develops and maintains safety programs and policies, coordinates incident investigations and corrective actions, conducts field assessments, manages OSHA records and customer-required prequalification platforms, and responds to customer requests for safety documentation. It designs and evaluates safety training, oversees training records and certifications, leads the monthly Safety Committee, and advises operational and customer-facing teams. The position works across office environments, customer facilities, mechanical rooms, and construction sites, with some overnight travel possible.

Requirements

High school diploma or GED required.
Relevant multi-site safety program experience required.
Working knowledge of applicable OSHA requirements, incident investigation, hazard controls, and safety training.
Ability to design practical safety programs and scorecards, communicate credibly with executives, build relationships with field technicians, influence leaders without direct authority, and translate risks into specific recommendations and actions.
Proficiency with Microsoft Office and digital reporting and training tools.
Valid driver’s license and ability to travel among company locations.
Ability to walk job sites, climb ladders, and work around mechanical and electrical equipment; follow applicable site requirements and use required personal protective equipment.

Nice To Haves

Associate degree or relevant technical/business education preferred.
Commercial service or construction experience preferred.
OSHA 30 and recognized professional safety credentials preferred.
Some overnight travel may be necessary.

Responsibilities

Assess where safety should be integrated into company operating routines, propose an integration plan for leadership approval, coordinate rollout, and measure adoption.
Communicate safety performance, incidents, emerging risks, recurring patterns, overdue corrective actions, and decisions needed to the VP of Operations and executive leadership; escalate unresolved risks.
Develop monthly executive and office-level safety scorecards using leading and lagging indicators, and promptly communicate urgent issues.
Partner with the VP of Operations to define operational leaders’ safety expectations, escalation thresholds, and response timelines; raise unresolved issues and recommend action.
Propose quarterly safety improvement plans with priorities, expected outcomes, accountable owners, milestones, and status updates; track implementation.
Develop, maintain, and recommend updates to company-wide safety policies and programs, including fall protection, lockout/tagout, electrical safety, and job hazard analysis, obtaining required leadership approval.
Coordinate incident reporting, fact-finding, root-cause analysis, corrective actions, and lessons learned; verify closure and communicate significant findings.
Conduct field assessments and support Gemba walks, safety audits, harness and lanyard inspections, and hazard reporting; establish documentation and follow-up.
Manage OSHA recordkeeping and posting, safety data sheets, chemical inventory, and workers’ compensation coordination.
Manage third-party contractor safety and prequalification platform accounts, including Avetta and ISNetworld; maintain profiles, submissions, renewals, and approvals.
Monitor platform compliance, resolve documentation deficiencies and exceptions, and coordinate corrective actions with operating leaders.
Respond to customer requests for safety records, incident statistics, OSHA documentation, training records, certifications, questionnaires, and other prequalification materials; coordinate with relevant departments to obtain accurate information.
Identify safety vendors and supply improvements, considering cost and effectiveness without compromising safety requirements.
Design, deliver, and evaluate practical safety onboarding and training; assess effectiveness through observations, knowledge checks, incident trends, or other appropriate evidence.
Oversee LMS assignments, training records, certifications, and renewals; develop and administer forklift and aerial-lift training when qualified and authorized.
Lead the monthly Safety Committee and issue safety talks, performance updates, and lessons learned across locations.
Hold recurring reviews with Service and Project Managers to identify gaps, agree on actions, and track follow-through; coach leaders while preserving their operational accountability.
Advise customer-facing and Sales teams on site hazards, safety planning, and client requirements, engaging qualified specialists when needed.
Own safety program design and continuous improvement, standards and procedures, training program design, audits and scorecards, investigation and corrective-action processes, company-wide initiatives, executive reporting, recommendations, and escalation.
Provide practical guidance and support to General Managers and operating managers, and help ensure safety initiatives, corrective actions, and training show measurable follow-through and effectiveness.