Service Manager

Terminix • Montgomery, AL

4d

About The Position

The Service Manager leads and motivates local Pest Technician teams to deliver Terminix pest-control products and services to customers. Based at a local branch, the manager ensures teams operate effectively and efficiently while maintaining high customer satisfaction. The role includes working with residential service operations and may involve being outdoors or entering confined spaces such as crawl spaces and attics when necessary.

Requirements

• Associate degree; a four-year degree is highly desirable.
• Valid driver's license from the state of residence.
• Ability to effectively lead and motivate others.
• Strong communication skills, including interpersonal, written, and presentation skills.
• Problem-solving ability and capacity to develop practical solutions.
• Ability to build rapport and establish trust with customers and employees.
• Attention to detail and understanding of the importance of safety.
• Aptitude for basic/intermediate math needed for sales- and service-related calculations.
• Comfort working outdoors and in confined spaces such as crawl spaces and attics when necessary.

Nice To Haves

• One to two years of related experience is helpful but not required.
• Willingness to relocate is highly desirable.
• A four-year degree is highly desirable.

Responsibilities

• Monitor branch scheduling and ensure Pest Technician routes are successfully completed.
• Ensure regulatory compliance and safety standards are met or exceeded.
• Respond to customer concerns, including resolving cancellation requests.
• Inspect and evaluate Pest Technician performance.
• Monitor and maintain inventory levels of pest-control products.
• Facilitate ongoing training for local sales and service teams.
• Lead and motivate Pest Technician teams to deliver effective service and maintain customer satisfaction.

Benefits

• Comprehensive training and licensure paid by the company.
• Company vehicle, gas card, cell phone, and laptop.
• Highly competitive compensation; some roles offer performance incentives.
• Opportunities for advancement and career growth.
• Medical, dental, and vision coverage, plus discounts on Terminix brands.
• Short- and long-term disability insurance and life insurance.
• Paid time off, including vacation and sick days.
• Company-paid holidays and floating holidays.
• Tuition reimbursement for full-time colleagues.
• 401(k) retirement plan with company-matching contributions.
• Training and development programs.
• Health, safety, and flexibility-focused work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree