Service Manager Jobs

About The Position

Requirements

• High school diploma or GED equivalence required.
• At least 5 years of managerial experience in the automotive industry.
• Experience with highline imports.
• Experience managing and hiring technicians and service advisors.
• Experience training service advisors and other support staff.
• Ability to effectively market existing and potential customers through software.
• Proficiency in managing data and trends using industry-specific software, including ADP.
• Intermediate Microsoft Office skills.
• Must pass pre-employment screening, including a background check and hair follicle drug test.
• Ability to sit for prolonged periods and work on a computer; lift up to 15 pounds; bend, stretch, kneel, and squat; and walk for prolonged periods on level surfaces throughout the dealership.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Manage and hire technicians and service advisors.
• Train service advisors and other support staff.
• Supervise and direct employees.
• Treat customers with hospitality and respect, and communicate professionally to build long-term relationships.
• Explain repair solutions clearly and understandably.
• Manage the store’s workflow and sell services honestly while maintaining integrity.
• Promote a positive attitude and team atmosphere.
• Prepare monthly and annual business goals.
• Direct, coordinate, and participate in customer service activities.
• Ensure work is performed according to specifications.
• Assist other employees as needed and perform other duties as assigned.
• Document, implement, and manage processes related to reception, shop flow, active delivery, warranty processing, customer satisfaction index (CSI) maximization, retention, and shop safety.
• Market existing and potential customers through software and manage data and trends using industry-specific software.