Assistant Service Manager

ORION REAL ESTATE SERVICES INC•Longmont, CO

3d•$21 - $28•Onsite

About The Position

The Assistant Service Manager shares responsibility with the Service Manager for overseeing the physical property, general maintenance repairs, apartment make-ready, preventative maintenance, and construction or rehabilitation projects for an apartment community. The role may also handle groundskeeping and pool duties as needed. The position reports to the Community Manager and Service Manager. The Assistant Service Manager responds to resident and management requests, repairs and replaces appliances and building systems, identifies and corrects hazardous property conditions, performs preventative maintenance, and prepares vacant apartments for move-in. The position also supports property safety, emergency response, work-area organization, and other management-designated projects. Work may require travel between properties, overtime, on-call emergency response, and occasional work on holidays or irregular schedules.

Requirements

High school diploma or equivalent.
Two years of multifamily experience, or an equivalent combination of education, training, and experience demonstrating the ability to perform the job duties.
HVAC/Freon Recovery certification, or ability to become certified within the first six months of employment.
Required city or state certifications or permits to perform job responsibilities, such as pool operations.
Ability to perform plumbing, tile, HVAC, appliance, carpentry, electrical, and apartment make-ready repairs.
Ability to operate common maintenance tools and equipment.
Ability to understand and carry out instructions and plans using common sense.
Excellent interpersonal skills for regular interaction with residents, vendors, contractors, employees at all levels, and clients.
Ability to read and write English to interpret diagrams, meters, and instructions and to write reports.
Basic knowledge of compressor diagnosis, appliance repair, fire sprinklers, and irrigation systems.
Basic knowledge of OSHA requirements and local, city, and state ordinances.
Must supply own hand tools.
Ability to access all interior and exterior property areas, including common areas and amenities; bend, stoop, climb, reach, carry objects, and crawl in confined areas.
Ability to push, pull, lift, carry, or maneuver up to 25 pounds independently and up to 50 pounds with assistance.
Reliable transportation for travel and on-call responsibilities.
Availability for regular overtime, scheduled on-call emergencies, and potentially irregular schedules or holidays.
Ability to respond to on-call calls within 15 minutes and arrive on premises within 30 minutes.
Ability to manage moderate to high stress from meeting deadlines.

Nice To Haves

Training in household repairs, plumbing, and mold detection or resolution.
Certified Apartment Maintenance Technician (CAMT) certification.

Responsibilities

Respond to resident and management requests and work orders, prioritize work with the Lead Maintenance Technician, and repair or replace appliances, plumbing, heating, air-conditioning, electrical systems, and other apartment materials within management’s scope.
Tour the property daily to identify deficiencies and hazards, report issues to the appropriate personnel, repair hazards, secure storage and pool areas, check timers, and listen for electrical shorts or malfunctioning motors.
Follow company mold policies and procedures and periodically complete written property safety audits.
Perform preventative maintenance on equipment and apartment units, including replacing air filters and cleaning and lubricating machinery and equipment.
Complete apartment preventative-maintenance checklists as directed by the Lead Maintenance Technician or Community Manager.
Prepare vacant apartments for move-in by reviewing the make-ready board, completing necessary repairs and replacements, painting, removing trash, and helping prepare show units and model apartments.
Check pool-area gates and ensure they remain locked.
Maintain the organization and cleanliness of work areas and maintenance shops.
Work at other properties as required by the management team.
Participate in the Property Emergency Team and assist with hazardous weather, fires, floods, freezes, and similar situations.
Maintain confidentiality, follow legal and ethical standards, and follow company and community safety procedures; promptly report equipment malfunctions, injuries, accidents, and other safety issues.
Ensure timeclock punches are accurate and approve timecards at the end of each pay period.
Assist with special projects or activities designated by the company.
Respond to on-call emergencies within 15 minutes and arrive on premises within 30 minutes.
Travel as needed for training, assistance at other properties, business meetings, property takeovers, or other work responsibilities.