Assistant Service Manager
About The Position
The Assistant Service Manager supports the Service Manager or leads in the Service Manager’s absence to ensure the property’s physical aspects meet company standards and applicable laws. The role may help lead on-site maintenance staff and diagnose property maintenance problems. The position assists with maintenance team oversight, diagnoses and performs repairs, schedules and completes preventative maintenance and apartment turns, inspects apartments around resident move-ins and move-outs, responds to and delegates work orders, and obtains bids from and oversees outside contractors as needed. Repair areas may include HVAC, electrical, plumbing, pools, carpentry, drywall, exterior structures, and appliances. The expected compensation range is $24.00–$26.00, including base pay plus variable incentive pay if eligible. The specific offer may vary based on relevant knowledge, training, skills, work location, and experience. Applicants must be authorized to work for any U.S. employer; visa sponsorship is not available. The application deadline is 11/20/26, though later applicants may be considered if no candidate has been selected by then.
Requirements
- Comprehension of federal fair housing laws and applicable local housing provisions.
- Excellent customer service and interpersonal skills, including the ability to relate to others, self-regulate, and de-escalate tense or antagonistic situations.
- Knowledge of general property repairs, potentially including HVAC, electrical, plumbing, pools, carpentry, drywall, exterior structures, and appliances.
- Exceptional organizational and time-management skills.
- Ability to multitask, delegate, make quick and effective decisions, analyze situations, and resolve problems.
- Authorization to work for any employer in the United States; the employer cannot sponsor or take over sponsorship of an employment visa.
Responsibilities
- Assist the supervisor with managing the on-site maintenance team, if applicable.
- Diagnose maintenance problems and perform assigned property repairs, including work involving HVAC, electrical, plumbing, pools, carpentry, drywall, exterior structures, and appliances as applicable.
- Schedule, monitor, and perform preventative maintenance tasks and apartment turns.
- Inspect apartments before and after move-ins and move-outs.
- Respond promptly and correctly to resident work orders and delegate work orders to other maintenance staff, if applicable.
- Obtain bids from outside contractors and oversee contractor work for completeness, as required.
Benefits
- Bonus opportunity, subject to position eligibility.
- Paid time off, including 13 paid holidays, a floating holiday, a volunteer day, accrued sick time, and 15 days (120 hours) of vacation in the first year.
- Housing discount program, subject to availability and prior ownership group approval.
- 401(k) retirement plan with company match.
- Medical, dental, and vision coverage.
- Health Savings Account (HSA) with employer contribution and Flexible Spending Account (FSA) options.
- Employer-sponsored short-term and long-term disability coverage.
- Company-paid life insurance.
- Optional critical illness, hospital indemnity, and accident insurance.
- Employee Assistance Program (EAP).
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
