Assistant Service Manager
About The Position
Join the Titan Machinery team as an Assistant Service Manager. You will support Service Management in maintaining dealership standards and overseeing the service department. The role supports service department objectives, communicates with customers and other departments, and helps ensure the dealership meets and exceeds industry standards, with a focus on professionalism, safety, and efficiency. The position involves customer interaction, service documentation and communication, and safety and compliance responsibilities. Titan Machinery describes this as an opportunity for growth and development for someone passionate about heavy equipment and who thrives in a fast-paced environment where professionalism and precision in mechanical work are valued.
Requirements
- At least 1 year of related experience and/or related military experience, or related education/training such as a degree or certificate.
- Ability to effectively lead and manage people.
- Ability to work flexible hours as business and/or customer needs require.
- Strong customer service skills.
- Keen attention to detail, a high level of initiative, and the ability to work independently.
Responsibilities
- Greet customers, provide repair information, resolve complaints, and follow up to ensure customer satisfaction while upholding safety and environmental standards.
- Maintain comprehensive and accurate service records and documentation.
- Schedule safe equipment delivery and pickup.
- Manage the upkeep of service department supplies and tools.
- Uphold environmental, health, and safety regulations.
- Ensure all vehicles meet legal requirements.
- Support Service Management in maintaining dealership standards and overseeing the service department.
Benefits
- Comprehensive health and dental coverage.
- Health Savings Account with up to $1,200 tax-free each year contributed by Titan Machinery.
- Eight paid holidays, competitive paid time off, and paid company volunteer hours.
- 401(k) with company matching starting on the first day of employment.
- 100% paid pregnancy-related leave and parental bonding leave.
- Additional voluntary benefits, including vision insurance, life insurance, and short-term disability.
- Additional leave benefits, including bereavement leave and leave for volunteer EMTs and firefighters.
- Performance-based incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
