Experienced Automotive Service Advisor / Assistant Service Manager - Elkton CDJR
About The Position
The Hertrich Family of Automobile Dealerships is hiring a motivated, customer-focused Automotive Service Advisor / Service Writer for its high-performing service team at Elkton CDJR. The role connects customers with service excellence in a fast-paced, team-driven environment. The position offers income ranging from $50,000 to $85,000+, on a salary-plus-commission/bonus basis, with opportunities for career advancement. The employer describes itself as a family-owned dealership group with 24 dealerships, 18 automotive brands, and 15 collision centers, and notes its community involvement and long-term stability. The role includes greeting customers, answering service calls, scheduling appointments in the business development department and service department, explaining repair needs and estimates, coordinating repair orders with technicians, and keeping customers informed. The advisor also recommends additional maintenance when appropriate, maintains accurate service records, and provides a strong customer experience on every visit. The schedule is flexible and includes evenings and Saturdays.
Requirements
- Prior customer service and/or sales experience is required.
- Strong communication skills; English is required.
- Comfort using computers and learning dealership software.
- High school diploma or GED is required.
- Flexible schedule, including evenings and Saturdays.
- Valid driver's license with a clean driving record.
- Customer-focused, energetic, and team-oriented attitude.
Nice To Haves
- Automotive experience is a plus.
- Spanish bilingual skills are preferred.
Responsibilities
- Greet service customers promptly and professionally.
- Answer service calls and schedule appointments in the business development department as well as service.
- Communicate repair needs, estimates, and timelines clearly.
- Coordinate repair orders with technicians.
- Keep customers informed throughout the service process.
- Recommend additional maintenance or services when appropriate.
- Maintain accurate service records.
- Deliver an exceptional customer experience at every visit.
Benefits
- Medical, dental, vision, life, and disability insurance.
- Paid vacation, holidays, and personal days.
- 401(k) with employer match.
- Employee vehicle purchase discounts.
- Competitive salary with commission/bonus.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
