Assistant Service Manager

ORION REAL ESTATE SERVICES INC•Pearland, TX

22d•Onsite

About The Position

The Assistant Service Manager, together with the Service Manager, oversees the physical property, general maintenance and repairs, apartment make-ready, preventative maintenance, and construction or rehabilitation projects for an apartment community. The role may also include groundskeeping and pool duties. The position reports to the Community Manager and Service Manager. The employee responds to resident and management requests and work orders, prioritizes work with the Lead Maintenance Technician, completes repairs, identifies and addresses property hazards, performs preventative maintenance, and prepares vacant apartments for move-in. Additional duties include maintaining work areas, supporting emergency response, following company safety and confidentiality policies, and assisting at other properties or with special projects as directed. The role requires a high school diploma or equivalent and two years of multifamily experience, or an equivalent combination of education, training, and experience. HVAC/Freon Recovery certification is required or must be obtained within the first six months. The employee must be able to perform a broad range of apartment maintenance tasks, use common maintenance tools, communicate effectively with residents and other stakeholders, read and write in English, and supply their own hand tools. The position involves physical work, periodic travel, regular overtime, on-call emergencies, and possible irregular schedules or holiday work.

Requirements

High school diploma or equivalent.
Two years of multifamily experience, or an equivalent combination of education, training, and experience demonstrating the ability to perform the job duties.
HVAC/Freon Recovery certification, or ability to become certified within the first six months of employment.
Ability to handle plumbing repairs, tile work, HVAC equipment, appliance repair, carpentry, electrical repairs, and all facets of apartment make-ready.
Ability to operate common maintenance tools and equipment, including the tools listed in the job description.
Common-sense judgment and ability to understand and carry out instructions and plans.
Excellent interpersonal skills for regular interaction with residents, vendors, contractors, employees at all levels, and clients.
Ability to read and write in English to read diagrams, meters, and instructions and write reports.
Basic knowledge of compressor diagnosis, appliance repair, fire sprinklers, and irrigation systems.
Basic knowledge of OSHA requirements and local, city, and state ordinances.
Must supply own hand tools.
Must have certifications or permits required by the city or state to perform job responsibilities, such as pool operations.
Reliable transportation for periodic travel and on-call duties.
Ability to respond to on-call calls within 15 minutes and arrive on premises within 30 minutes.
Ability to walk, sit, use hands, talk, and hear; occasionally reach, stoop, kneel, crouch, or crawl.
Ability to push, pull, lift, carry, or maneuver up to 25 pounds independently and up to 50 pounds with assistance.
Ability to access all interior and exterior parts of the property, including common areas and amenities, and to bend, stoop, climb, reach, carry objects, and crawl in confined areas.
Ability to work under moderate to high stress when meeting deadlines.
Ability to work overtime regularly, respond to on-call emergencies, and potentially work irregular schedules or holidays.

Nice To Haves

Training in household repairs, plumbing, and mold detection or resolution preferred.
Certified Apartment Maintenance Technician (CAMT) certification preferred.

Responsibilities

Respond to resident and management requests and work orders; establish priorities using work orders and schedules, coordinating with the Lead Maintenance Technician on urgent requests and emergencies.
Repair or replace appliances, plumbing, heating and air-conditioning systems, electrical components, and other apartment materials within management’s scope of responsibility.
Identify, repair, report, and help correct hazardous or deficient property conditions; follow company mold procedures and complete periodic written property safety audits.
Tour the property daily to inspect for deficiencies, including roofing, electrical, structural, water, lighting, landscaping, and other safety issues; secure storage and pool areas and check gates, timers, and equipment operation.
Perform preventative maintenance on equipment and apartment units, including replacing air filters, cleaning and lubricating equipment, and completing interior preventative-maintenance checklists as directed.
Prepare vacant apartments for move-in by following the make-ready board and checklist, completing necessary repairs and replacements, painting, removing trash, and helping prepare show units and model apartments.
Check pool-area gates and ensure they remain locked; maintain the organization and cleanliness of work areas and maintenance shops.
Work at other properties as required by management.
Serve as a member of the Property Emergency Team and assist with hazardous weather, fires, floods, freezes, and other emergencies.
Follow company confidentiality, legal, ethical, and safety policies; report equipment malfunctions, injuries, accidents, and other safety issues promptly, and use appropriate safety equipment.
Ensure timeclock punches are accurate and approve the timecard at the end of each pay period.
Assist with special projects or activities designated by the company.
Participate in periodic travel and training, attend business meetings, assist with property takeovers or other property needs, work overtime as needed, and respond to scheduled on-call emergencies within the stated response times.