Service Manager

Bridgestone Americas • 906055 North Frisco, NC

23d • $24 - $38

About The Position

The Service Manager combines automotive repair knowledge with strong people skills to manage customer relationships and serve as a liaison between technicians and customers. The role selects, coaches, leads, trains, and supervises vehicle technicians, and assists with purchasing parts, materials, and equipment. The Service Manager also supports store operations, customer satisfaction, and sales. The listed pay range is $24.15–$37.73, and new teammates are eligible for a $1,500 sign-on bonus.

Requirements

• High school diploma or equivalent.
• At least 4 years of automotive service technical experience.
• At least 1 year of service manager or service writer experience.
• Ability to resolve customer complaints.
• Aptitude for managing inventory, scheduling, and equipment maintenance.
• Ability to lead and coach others.
• Strong teammate, customer-service, and communication skills.
• Ability to recruit and select technicians according to store requirements.
• Willingness to continue education and stay current on automotive repair issues.
• Must maintain a valid automotive driver's license to test-drive customers’ vehicles.

Nice To Haves

• Two-year degree or equivalent.

Responsibilities

• Assign and schedule work duties for auto service staff based on individual skill levels.
• Serve customers’ automotive service needs.
• Oversee hiring and training of an effective auto service team.
• Support high teammate retention.
• Maintain compliance with quality standards.
• Manage customer interactions, including proactive communication, issue resolution, and follow-up, to promote customer satisfaction and retention.
• Act as the primary contact for customer inquiries, feedback, and concerns, building long-term customer relationships and loyalty.
• Manage business operations, including paperwork, customer interactions, financial transactions, and compliance with company policies and standards.
• Drive sales through proactive customer interactions, thorough vehicle inspections, and communication between the front and back of the shop.
• Provide insights to the front of the shop to support product and service sales and revenue generation.
• Assist with purchasing parts, materials, and equipment.
• Select, coach, lead, train, and supervise vehicle technicians.

Benefits

• Medical, dental, and vision coverage starting on day one.
• Paid vacation and holidays.
• On-the-job training and company-funded ASE certifications.
• Flexible work schedule.
• 401(k) match.
• On-demand daily pay program.
• Professional development and training resources.
• Regular mentorship.
• Corporate social responsibility activities.
• Supportive onboarding experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED