Service Manager Jobs

About The Position

Requirements

• Excel, Word, and overall computer literacy required
• Organized, detail-oriented, and able to multitask in a fast-paced environment
• Comfortable handling confidential information
• Problem-solving attitude with willingness to learn new systems and processes

Nice To Haves

• Bilingual (Spanish) preferred

Responsibilities

• Answer, screen, and forward incoming phone calls
• Track incoming calls using developed Excel spreadsheet
• Greet customers and direct them to the appropriate department (sales, finance, or service)
• Assist customers in person and over the phone
• Learn and understand sales and delivery protocols; coordinate with delivery driver to ensure timely delivery of the correct unit
• Maintain point-of-sale displays and materials as needed
• Learn CRM system and update new customers in real time
• Learn product lines carried
• Perform general clerical duties such as filing, photocopying, transcribing, and faxing
• Greet service customers and schedule service appointments
• Write repair orders and communicate service details to technicians
• Provide status updates to customers regarding service progress
• Manage service jobs in progress and help ensure timely completion
• Assist with ordering and tracking parts for warranty or recall work
• Support submission of warranty invoices and follow up on outstanding items
• Maintain strong relationships with customers, OEMs, and vendors
• Support service department in meeting monthly sales goals
• Organize office and assist associates to optimize procedures
• Create and update records ensuring accuracy
• Resolve office-related issues and handle requests from managers and employees
• Operate office equipment, including printers, fax machines, and scanners

Benefits

• Medical, dental, vision, life, accident, hospital, and critical illness insurance
• 401k
• PTO