Service Manager Jobs

About The Position

Requirements

• Availability to work various shifts, including evenings and weekends, as required.
• Current valid driver’s license and proof of insurance for a vehicle used for company business.
• Signed Statement of Understanding acknowledging the driving requirements.
• Ability to follow and enforce company policies, procedures, applicable laws, regulations, and safety requirements.
• Food handlers card where required by the state when prepared foods are present.

Responsibilities

• Assist the QSR Manager in directing the daily operation of an assigned QSR and maintaining company and branded standards.
• Work various shifts, including evenings and weekends, as required, and work shifts opposite the QSR Manager or QSR Lead depending on location and staffing structure.
• Maintain a valid driver’s license and proof of insurance for company driving, and sign the required Statement of Understanding.
• Practice and enforce safety measures; promptly complete and communicate incident reports following employee or guest injuries.
• Set an example for employees by greeting and acknowledging guests, maintaining high guest-service standards, and responding professionally to complaints.
• Maintain professional appearance and conduct, address employee dress-code violations, communicate discrepancies to management, and complete accountability documentation.
• Maintain clean and attractive QSR exteriors and interiors, complete shift checklists, keep the office organized and confidential information secured, and ensure dining areas and trash cans are attended to.
• Assign cleaning and maintenance tasks to QSR Lead Associates and follow up to ensure completion by the end of the shift.
• Complete approved training to maintain and increase personal knowledge; train and direct employees in cash control, cleanliness, organization, food preparation and handling, and inventory control.
• Train and direct employees to comply with applicable health department laws and regulations.
• Set employee goals, encourage growth and career development, assist employees in meeting goals, participate with the Store Manager in objective and timely performance reviews, and recommend qualified employees for promotion.
• Ensure compliance with applicable laws, rules, regulations, and controls, including those covering alcohol, tobacco, and health requirements; obtain a food handlers card where required.
• Investigate and resolve food quality and service complaints; inspect food and preparation for quality, freshness, taste, timeliness, and sanitation; follow recipes and portion controls; ensure food is dated and stored properly and prepared for the next shift; and ensure equipment is cleaned and sanitized at day’s end.
• Follow, promote, and enforce company policies and procedures, including smoking and alcohol policies and applicable break procedures; hold employees accountable for policy discrepancies.
• Control losses by following policies, investigating discrepancies, reviewing reports and video, and holding employees accountable under policy.
• Complete assigned paperwork accurately and on time; submit applicable inventory reports weekly; maintain accurate daily paperwork and bank deposits; and assist management with loss-trend monitoring.
• Handle company assets accurately, including cash, inventory, merchandise, expenses, profitability, and guest service.
• Perform or assign cost-food inventories and product ordering; review weekly SACU and perpetual inventory with management and correlate with the weekly WISR; complete applicable QSR, WISR, and Q DATA reviews; and maintain current inventory and timely product and supply orders.
• Maintain recipe standards and portion control according to brand requirements and conduct location inspections to meet or exceed brand and company standards.
• Support and promote company and brand promotions and events, and attend community events, including those associated with company loyalty programs.
• Receive merchandise properly, complete invoices accurately, and verify received merchandise against invoices.
• Ensure vendors follow required procedures and verify merchandise against invoices to protect company assets and support guest satisfaction and image standards.