Case Manager (Veteran Services)

Veterans Multi-Service Center•Philadelphia, PA

22d•$0 - $24

About The Position

The Case Manager provides case management to approximately 15–30 Veteran households at a time in the Perimeter Grant Per Diem Adult Day Drop In Program. The role supports clients in developing and achieving non-clinical individual service plans, with a focus on housing stability and a housing-first approach. The Case Manager assesses eligibility and service needs, coordinates program resources and benefits, and maintains compliant client files while supporting VMC’s mission to serve veterans and their families.

Requirements

Bachelor’s degree or equivalent work experience in social services, non-profit management, administrative work, or case management.
At least two years of experience in non-profit work, social services, or related program delivery and/or coordination among multiple stakeholders.
Good computer skills, including knowledge of databases and Microsoft Word Suite.
Strong organizational, time-management, communication, and people skills.
Valid, unrestricted driver’s license with an acceptable driving record in accordance with agency policy, current automobile insurance, and vehicle registration.

Nice To Haves

Experience working with grant-funded programs, particularly programs focused on veteran housing services.
Experience working with diverse populations and low-income individuals.

Responsibilities

Maintain a caseload and provide case management with a focus on housing first.
Consult with clients to assess program eligibility and service needs.
Work with clients to create individualized housing stability plans with client-specific goals.
Provide ongoing support and expertise through assessment, planning, and implementation of program resources and services.
Consult with interdisciplinary teams as needed and take primary responsibility for assessment and completion of quality assurance program principles.
Collaborate with the case management team on service plans to coordinate approaches for successful outcomes.
Ensure case files comply with regulatory agency standards and agency policies and procedures, including confidentiality, security, and safety requirements.
Organize program efforts to meet requirements for outreach, case management, access to VA benefits, and access to other public benefits.
Provide financial assistance to eligible households as needed.
Conduct outreach to identify and provide services to target populations.
Develop and maintain relationships that generate referrals of veteran households to the program and promote agency services.
Attend relevant internal, external, and community meetings and events as required.
Maintain consistent and reliable attendance.
Perform other duties within the scope of the position as assigned by the Program/Department Manager to support program and department operations and the agency’s mission.