Case Manager - Veteran and Supportive Services Durango

Volunteers of America Colorado•Durango, CO

About The Position

The Case Manager works in the Back Home SSVF (Supportive Services for Veteran Families) program, a rapid rehousing program using a 90-day model to help veterans experiencing homelessness or at risk of homelessness find and stabilize housing. The role primarily provides housing case management and wrap-around support, including connections to public and VA benefits, health referrals, and financial health referrals. The Case Manager directs and facilitates appropriate support services for participant households. The position conducts needs-based and eligibility assessments, engages in community outreach, provides case management, and coordinates services across the program. The Case Manager is expected to build knowledge and experience in field-relevant best practices and standards and make demonstrable progress in applying them. This is a full-time position with a 40-hour workweek. Work hours may vary, and occasional overtime may be required. Travel throughout the program service area is required regularly. The role may have the potential for hybrid work and involves working in settings such as shelters, service facilities, streets, and offices.

Requirements

Bachelor’s degree in human services, social work, or a closely related field, or related experience.
One year of direct experience providing human services.
Colorado driver’s license and state-mandated automobile insurance.
Personal vehicle available for work-related travel; mileage reimbursement is available.
Complete agency and program credentialing within 12 weeks of hire and maintain credentialing standards thereafter.
Knowledge and skill in applying Harm Reduction, Critical Time Intervention, Motivational Interviewing, Trauma Informed Care, and Housing First Principles.
Ability to respectfully and professionally serve people from diverse backgrounds, cultures, ideologies, and religions.
Ability to work and thrive in a diverse, multicultural team environment.
Ability to take initiative and work independently.
Ability to communicate effectively verbally and in writing.
Ability to apply appropriate self-care when working with people in difficult or traumatic situations.
Ability to travel regularly throughout the program service area and work in diverse environments.
Ability to perform the listed physical activities, including lifting 30 to 50 pounds, with or without reasonable accommodation and without posing a direct threat to safety or health.

Nice To Haves

SOAR (SSI/SSDI Outreach, Access, and Recovery) Certification.

Responsibilities

Provide case management services to program clients.
Identify and serve the unique needs of participant households, using screening and assessment tools to complete needs-based screenings.
Understand and implement the assigned program according to funder and Volunteers of America standards and expectations.
Conduct community outreach to identify eligible participant households facing substantial barriers to housing stability.
Provide group education and other activities for current or prospective program clients as assigned.
Support team members by helping analyze and solve problems and staying informed about current issues and theories in the field.
Attend orientations, trainings, education programs, staff meetings, community meetings, conferences, and workshops as requested and applicable.
Provide training and mentorship to team members and community stakeholders on best practices in relevant service models and practices, as needed.
Document client interactions and required eligibility and demographic information promptly and clearly in designated databases.
Maintain confidentiality and participate effectively within and across teams.
Participate in professional development and demonstrate progress toward working in accordance with field-relevant best practices and standards.
Perform other duties as assigned.