Case Manager (Supportive Services for Veteran Families - SSVF)
About The Position
Chestnut Health Systems is seeking a Supportive Services for Veteran Families (SSVF) Case Manager to support veterans and their families across multiple regions. The role helps veterans access resources and services, promotes stability and well-being, and facilitates connections to appropriate community services. Services identified in each veteran-driven Housing Stability Plan must align with program requirements. The Case Manager maintains accurate SSVF records and databases, follows program and Veterans Administration policies, and advocates for trauma-informed, recovery-oriented care that emphasizes empowerment and respect. The position also involves outreach, referrals, advocacy, consultation with staff and community partners, participation in program activities, and support for housing sustainability. Chestnut describes itself as an integrated health care provider with more than 800 employees serving patients in Illinois and Missouri, and conducting research and training throughout the United States.
Requirements
- High school diploma and 15 years of experience in human services, health care, or military service, or a combination thereof; alternatively, a bachelor’s degree in a related field with 10 years of relevant experience, or a master’s degree in a related area.
- Basic computer skills, including MS Word, Excel, Outlook, and Adobe Acrobat, and EMR experience.
- Valid driver’s license, private automobile insurance, and insurability.
- Ability to obtain DCFS CANTS Child Abuse Clearance.
Nice To Haves
- Military veteran, or spouse or other immediate family member of a military veteran.
- Recovery experience is welcomed.
Responsibilities
- Enter data accurately, update SSVF databases, and comply with program and Veterans Administration policies.
- Provide services identified in Housing Stability Plans in a veteran-driven manner and in accordance with program requirements.
- Promote recovery-model, trauma-informed care, empowerment, and respect.
- Facilitate outreach, referral linkages, and advocacy for recommended community resources.
- Foster positive interactions within Chestnut and the community to support a favorable program reputation.
- Participate in meetings and program development, and provide support to team members as needed.
- Consult with Chestnut staff, community providers, families, and others about referrals and veterans’ progress.
- Attend Veteran Fairs and job fairs, and conduct street outreach to locate and assist eligible veterans.
- Maintain accurate SSVF Veteran Charts.
- Advocate for housing sustainability and assume leadership roles as assigned.
- Promote Chestnut’s culture of customer service excellence.
- Maintain the confidentiality of organizational information obtained while performing job responsibilities.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
